Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get a new white paper from Empirix - "Quality of Experience" and the Bottom Line, presenting the value of automated testing and monitoring in the contact center. Subscribe Now!
Subscribe Now!

Webinar - CRM and the Integration Challenge
According to Gartner Group, an average of 35% of the IT budget for new projects is spent on integration. Why is integration so difficult and what strategies should you embrace to lower the cost and risk of CRM integration? Listen to PeopleSoft's Andrew Leigh describe what technologies and strategies will make integration easier. more »

HP And Convergys Announce Solutions
HP and Convergys announced an alliance to provide telecommunications service providers with integrated billing and customer care solutions based on HP UNIX technologies. Under an agreement signed by the companies, HP and Convergys will coordinate product development and jointly pursue marketing and sales opportunities worldwide. more »

State Of Washington Migrates To JeevesOne
Jeeves Solutions announced that the state of Washington has migrated from Jeeves Solutions' previous Answers service to the new JeevesOne software solution. With JeevesOne, Washington state improves its ability to measure overall site effectiveness, decrease support costs, increase customer satisfaction and gain crucial customer intelligence. more »

Telecom Austria With KANA
KANA announced that Telecom Austria will expand its use of KANA's eCRM applications that are optimized for the telecommunications industry. Now, with KANA IQ software, a self-service knowledge base, Telecom Austria is meeting the increasing customer service demands placed on its Customer Service Center.

Banter Server Leverages Microsoft .NET
Microsoft has published a case study on Banter's implementation of the Microsoft.NET software architecture and Microsoft XML Web services into Banter Server, an infrastructure platform that enables CRM and other software solutions to accurately understand written communication and automate appropriate action such as responding, routing and filtering. more »

SSPA Launches Market Report
The Service & Support Professionals Association (SSPA) announced that the first edition of the new SSPA Market Report has been distributed. The monthly Market Report will provide current and valuable information regarding how vendors can promote their products and services to the nearly 20,000 tech support professionals within the SSPA Member Community. more »

StayinFront And AstraZeneca Agreement
StayinFront announced that it has executed a framework agreement to supply its mobile CRM solution to several AstraZeneca companies in Asia. The agreement covers deployment of Visual Elk 9 for Pharma, Panorama and Pocket Elk sales and marketing CRM solutions, as well as supporting services.

Epicor 2002 Partner Awards
Epicor has announced the recipients of its Value Added Reseller Awards. The winners were selected based on a performance in customer satisfaction, growth and overall dedication, total sales and commitment to Epicor solutions. more »

BMC Software Agreement With Invoq Systems
BMC Software announced a new reseller and development agreement with Invoq Systems in which BMC Software will distribute Invoq's AlarmPoint suite of event notification and resolution applications to further strengthen BMC Software's service management offerings. AlarmPoint provides BMC Software with an integrated event management platform that combines alerts from both its PATROL and MAINVIEW product lines, allowing for one notification system across a company's entire enterprise.

SupportSoft Wins Award
SupportSoft announced that Technology Marketing Corporation's Customer Inter@ction Solutions magazine, named SupportSoft's Resolution Suite as a Product of the Year winner for 2002. According to Customer Inter@ction Solutions, SupportSoft's Resolution Suite was selected because it demonstrates true innovation, which is the hallmark of Product of the Year winners. more »

• Malaysia National Insurance With Siebel
  
• KeyBank Selects Unica