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Webinar - CRM and the Integration Challenge
According to Gartner Group, an average of 35% of the IT budget for new projects is spent on integration. Why is integration so difficult and what strategies should you embrace to lower the cost and risk of CRM integration? Listen to PeopleSoft's Andrew Leigh describe what technologies and strategies will make integration easier. more »

RightNow Improves Platform
RightNow Technologies has enhanced the online chat capabilities of its flagship RightNow eService Center platform. The new capabilities added to the RightNow Live module, available immediately, include:* Threaded customer history across all channels: and * "Call center" chat management and reporting. more »

Remedy For Tally Systems
Tally Systems and Remedy announced the release of Remedy Discovery Service 1.0 for Tally Systems TS.Census, an integration product that enables Remedy Help Desk and Remedy Asset Management to work with Tally Systems TS.Census asset-tracking software. The new Remedy Discovery Service 1.0 for Tally Systems TS.Census aims to simplify management of asset inventory by allowing TS.Census to automatically populate and update the information relating to the systems managed by the Remedy products.

NetLedger Announces Salesforce.com Migration Program
NetLedger announced new migration capabilities enabling businesses to switch from Salesforce.com's legacy stand-alone SFA application. Called the Legacy SFA Switch Program, NetLedger's new offering includes products, a migration wizard, and license credits that make it easy for businesses to move from an isolated salesforce management application to an integrated business management suite.

Aspect Extends The Contact Center
Aspect Communications announced Aspect IP Contact Suite -- Enterprise, a customer contact suite that integrates to the enterprise through PSTN and IP telephony products and simplifies CTI with Web services. With Aspect solutions, potentially any employee at any location in banking, retail, health care and business services firms can take customer contacts.

Astea And AMR Webinar
Astea and AMR Research's Marc McCluskey are offering a Free Webinar on Service Lifecycle Management which will discuss how automation can increase revenue and market share. Marc McCluskey, Service Director, AMR Research will discuss strategies and benefits for leveraging your service organization as a revenue driver and profit center. more »

e-bills To Your Inbox Survey
Pitney Bowes announced a docSense survey that reveals preference for direct delivery of e-bills. 76% of respondents believed consumers would rather receive electronic bills via their personal email, as opposed to just 5% who thought consumers would prefer to receive electronic bills via a bills consolidator (i.e. a third party site where consumers can view and pay bills from multiple billers).

Techies.com Selects Fuze Digital Solutions
Techies.com announced that it embarks on an initiative to create a nation-wide community comprised of IT employers and employees and selects Fuze Digital Solutions to provide its knowledge management and eService functionality. The Fuze Q&A Suite - comprised of its knowledge management and eService components - will integrate with the other technologies brought to bear for this initiative for their IT brethren.

Skanova Launches B2B Portal On Vignette
Vignette announced that Skanova has launched its business-to-business portal, NetBusiness, using Vignette V6. The company plans to drive as much as 50 percent of its sales through the portal by providing product quotes, ordering facilities, product information, news and other services to operators and service providers.

• Genesys And Siebel Form Alliance
  
• LivePerson Retains Genesis Select