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From the Top Executive Interview With Astea International
CRM is about more than just managing customer relations. In capital-intensive business, service and support often involves the management of large amounts of inventory, assets and human capital. Industry veteran, Zack Bergreen, CEO and Chairman of Astea International, discusses the state of the industry, his vision of the future, and how CRM can re-build credibility. more »

Applix Integra 1.2
Applix announced the availability of Applix Integra 1.2, aplatform that integrates planning, performance management and operational data. These new enhancements in Applix Integra 1.2 aim to help companies improve strategic planning and what-if analysis and increase productivity.

Vendors Support PeopleSoft CRM 8.8
HP, IBM, Sun Microsystems and Sybase announced their support of PeopleSoft CRM 8.8. New features include more than 30 enhancements to its analytics suite, a multi-channel module for email and live chat and a redesigned user interface. more »

Babel Announces BrightSpeech
Babel Technologies has announced BrightSpeech, its Text-to-Speech solution (TTS), which has been developed with a library of pre-recorded 'human speech units'. Babel claims the human speech units enable BrightSpeech to offer 'improved naturalness'. The Windows-based solution is aimed at software developers who want to use synthetic speech as an information carrier, or for those integrating synthetic speech into their products or services.

Onyx Ships Customer Portal
Onyx announced the general availability of Onyx Customer Portal (OCP) 4.0 and Onyx Partner Portal (OPP) 4.0 -- two of the three integrated portal solutions offered by Onyx as part of Onyx Enterprise CRM. In conjunction with Onyx Employee Portal (OEP) 4.0, these new versions are completely Web services-based, built upon XML standards so they can be fully integrated with other front- and back-office systems, offering low total cost of ownership and fast return on investment.

FrontRange Announces New Customers
FrontRange announced that two universities have joined its growing roster of education customers. Ferris State University and Baylor University have recently implemented FrontRange HEAT Service & Support software to improve their help desk efficiency, and to optimize service and support for their employees and students. more »

Pumatech Announces Agreement With SAP
Pumatech announced a co-development agreement with SAP. The companies will work together to develop a solution that provides server-to-server connectivity and synchronization between Pumatech's Enterprise Intellisync Server technology and SAP e-solutions -- including mySAP Customer Relationship Management.

AspenTech Earns Support Center Certification
Aspen Technology announced that its Customer Support Group has achieved certification under the Support Center Practices (SCP) Certification program. AspenTech achieved certification after an audit of their Houston, Seattle and Cambridge support centers. SCP Certification quantifies the effectiveness of customer support based upon a set of performance standards. more »

• Genting Group Implements Siebel
  
• Offer For Shares Of Industri-Matematik Completed