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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Webinar - Successful CRM for Mid-Size Enterprises
Although mid-market businesses don't have the luxury of big budgets and long implementation times afforded larger companies, they do have many of the same integration, customization and data management issues. Learn how leading mid-market businesses can manage risk when implementing CRM. more »

ServiceWare Announces Field Service Solution
ServiceWare announced the introduction of ServiceWare Field Service. This solution is designed specifically for field service representatives and other remote personnel looking to access customer service and support knowledge using ServiceWare's offline application and/or a wireless device. more »

ePeople Teamwork 4.5
ePeople announced ePeople Teamwork 4.5, web-based collaborative support software for companies that sell complex products. With new features including Resolve Anywhere for email collaboration, Knowledge Automation and support for account management, ePeople Teamwork 4.5 enables support organizations to continually improve the quality and time to resolution of customer issues and increase visibility into the resolution process for greater customer satisfaction and reduced support costs.

PeopleSoft CRM For Energy
PeopleSoft announced the general availability of PeopleSoft CRM for Energy. PeopleSoft CRM for Energy is a CRM solution designed to specifically address the needs of companies across the entire energy value chain including energy producers, transmission companies, retailers and distributors. more »

Highdeal Signs Business Agreement With HP
Highdeal announced a global business agreement with HP to enable the delivery of integrated, usage-based pricing solutions that help assure profitability for service providers. Under the terms of the global agreement, HP can resell, implement, and provide support for Highdeal Transactive, Highdeal's modular solution for flexible pricing, rating, and billing of next-generation services. more »

Priceline.com With KANA
KANA announced that priceline.com, an online travel site, has implemented KANA's modular eCRM applications optimized specifically for the high technology industry. Benefiting from work-flow processes and defined business rules within KANA's eCRM applications, priceline.com streamlined its customer service center to provide more effective and accurate responses.

Cendris Selects IEX
IEX announced that Cendris selected TotalView Workforce Management to improve agent productivity for the company's contact center division, Customer Contact of Cendris. TotalView Workforce Management provides Cendris tools to improve forecasting, optimize schedules and increase overall operational efficiency in order to meet service level goals while simultaneously lowering costs. more »

Fortune 1000 Survey
Executives from the sales and marketing departments of Fortune 1000 companies attribute a higher win rate and greater productivity to the implementation of sales effectiveness products, according to an independent survey commissioned by Pragmatech Software and conducted by InTeleSearch. more »

bioMerieux Selects Pivotal For CRM
Pivotal announced that bioMerieux has selected Pivotal CRM to enhance sales and marketing effectiveness. The company is using Pivotal Sales, Miller Heiman Edition to implement Miller Heiman's methodologies into its sales organization.

Eyretel Contact Store Exec Wins Again
Eyretel Contact Store Exec wins again as application with Best RoIEyretel's Contact Store Exec software for on-demand recording has been voted Number 1 by an independent jury in the second German Cisco XML Contest held at Exponet 2002 in Cologne, Germany. Eyretel's solution won as the application with the biggest Return On Investment. more »

• Deloitte Consulting And Siebel Team
  
• Apropos Receives Patent