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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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Webinar - Successful CRM for Mid-Size Enterprises
Although mid-market businesses don't have the luxury of big budgets and long implementation times afforded larger companies, they do have many of the same integration, customization and data management issues. Learn how leading mid-market businesses can manage risk when implementing CRM. more »

Teltone Introduces Solution
Teltone announced Solo, an addition to the OfficeLink product family. Solo takes OfficeLink I to a new level of usability, providing remote access to the corporate telephone system for occasional and after-hours home workers.

Expertcity And DIRECTV Broadband Announce Alliance
Expertcity announced an alliance with DIRECTV Broadband to promote the GoToMyPC remote-access service. DIRECTV Broadband is working with GoToMyPC to offer its DIRECTV DSL subscribers a secure remote PC access service that enhances productivity for home office and remote workers. more »

Aspect Survey Results
A national survey conducted by Greenfield Online on behalf of Aspect Communications, shows that 45% of shoppers will turn to the Internet for customer service this holiday season. According to the Aspect-sponsored holiday survey, consumers with questions about gift orders or holiday purchases are still very likely to use the phone to contact a company's customer service department, with more than half (58%) saying that the availability of extended hours of live phone assistance would improve their service experience.

UniPress Partners With RightAnswers For Integrated Support Knowledge
UniPress Software and RightAnswers announced a partnership to integrate RightAnswers' Knowledge-Paks with UniPress' FootPrints product line of web-based help desk software. The integration gives FootPrints customers direct access to hundreds of thousands of technical solutions for more than 150 off-the-shelf software applications, making it even easier for companies to deliver support while reducing support costs. more »

SafeHarbor To Hold Webinar
Why do some companies struggle to achieve a positive return-on-investment (ROI) with Web self-service support, while others achieve it almost immediately? That is the main question SafeHarbor Technology will answer during its free Webinar for executives, entitled, "Achieving Self-Service ROI, Sooner Rather Than "Someday!" on December 12th and 17th. more »

AFSMI Announces Study
The Association for Services Management International (AFSMI) announced the availability of a new research report entitled S-Business Optimization: Achieving Success in Field Service. This report presents the results of a study carried out jointly by AFSMI and D.F. Blumberg Associates, Inc. (BAI) with the objective of evaluating the entire service management optimization process.

Old Mutual Signs For ObjectStar
Old Mutual has signed a license with ObjectStar International to address its complex business integration needs in its development organizations. These Cape-based entities are responsible for developing and integrating application systems for Old Mutual's businesses.

• Quest Announces Siebel Validation
  
• Cintech Expands Availability Of NetVIA