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Amacis Productivity Worldwide Announced
Amacis launched into the U.S. market and is announcing the global availability of its email productivity and management product, Amacis Productivity. Amacis has a history in contact centers with its product, Amacis Visibility. Amacis Visibility has been helping organizations with inbound and outbound customer communications across multiple geographies, languages and departments.

Samart Deploys Amdocs ClarifyCRM
Amdocs and Samart announced that Samart has deployed Amdocs ClarifyCRM as its CRM standard for Samart's new call center outsourcing and customer services business. The first customer to be served by Samart's new Amdocs ClarifyCRM system is Thai Mobile, for its new GSM 1900 MHz mobile phone services.

Witness Systems Taps Porter Novelli
Porter Novelli announced that Witness Systems has selected it as its global agency of record to help develop and implement a public relations initiative aimed at extending its market awareness globally. Witness Systems' eQuality performance optimization software suite and services are used across vertical markets including the automotive, financial services, healthcare, hospitality, insurance, outsourcing, publishing, retail, telecommunications, travel and utilities industries. more »

Onyx With Blue Cross And Blue Shield
Onyx announced it has signed a national agreement with the Blue Cross and Blue Shield Association (BCBSA), the association for the nation's 42 independent Blue Cross and Blue Shield health insurance Plans. The agreement stipulates that Onyx and BCBSA will jointly educate executives and decision-makers of the member Plans about Onyx's CRM solutions and success stories. BCBSA and participating Blue Plans also will advise Onyx in the development of product, marketing and promotion strategies tailored to Blue Cross and Blue Shield Plans.

Concerto Software Selected By New Century Mortgage
Concerto Software announced that New Century Mortgage has implemented Concerto Software's unified CIM solution in its California customer service center. The mortgage lender anticipates that the new technology will enhance customer service and improve agent productivity.

eSilicon Speeds Customer Time To Market
Oracle announced that eSilicon has implemented the Oracle E-Business Suite. eSilicon needed to invest in tier one applications to support its current customer base and scale to meet future growth and changing customer needs. more »

Vignette Completes Acquisition Of Epicentric
Vignette announced the completion of its acquisition of San Francisco-based Epicentric. By offering Epicentric's family of portal solutions in addition to its content management products, Vignette is now better positioned to help its customers achieve competitive advantage by building and deploying enterprise Web applications.

Infowavz Raises $5 Million
Infowavz has received USD 5 million in funding from ICICI Venture, part of the USD 20 billion ICICI Group, a universal bank listed on the NYSE. Infowavz is using these funds towards expanding its infrastructure in India and overseas.

Vineyardsoft And Custom Business Solutions Team Up
Custom Business Solutions and Vineyardsoft announced the availability of Business Process WatchDog. Built using the foundation of Vineyardsoft's KnowledgeSync 2000 BAM (Business Activity Monitoring) technology, Custom Business Solutions' WatchDog provides a graphic monitor of business processes.

• Pivotal Honored By Microsoft
  
• Elix Integrates VoiceXML
  
• Editions Lamy Using Siebel