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Webinar - Help Desks: Doing More with Less
In these uncertain economic times, help desks are expected to provide more services, more solutions, take more calls, close more tickets...and accomplish this with less staff, less budget and less resources. Join Saśl Manzanet, Help Desk Manager for Robert W. Baird & Co., as he provides real strategies on how to boost productivity in the help desk effective and realistic Service Level Agreements. more »

SupportSoft Introduces Software
SupportSoft introduced HomeNet, software designed to simplify home networking. HomeNet aims to enable broadband service providers to offer subscribers a solution for pre-qualifying, installing, configuring and receiving ongoing support for their home network -- all helping them to ease connection and use of computing devices within their household. more »

Walker Information Releases SmartLoyalty
Walker Information announced the release of its SmartLoyalty Solution Provider (SP) edition, a customer survey solution combining research science and technology applications. SmartLoyalty SP equips businesses with knowledge about which customers are going to leave, which are going to stay and what changes can impact that decision. more »

PETCO Selects WebSurveyor
WebSurveyor announced that PETCO has selected WebSurveyor for online survey and hosting services. PETCO uses WebSurveyor to assess its e-commerce programs, to conduct product satisfaction surveys, and more. more »

Sprint Teams With Expertcity
Sprint is teaming with Expertcity to provide Sprint FastConnect DSL customers with GoToMyPC remote access to their personal computers - allowing them to work after hours, on weekends and while traveling. GoToMyPC offers Sprint FastConnect DSL subscribers a key productivity tool that complements high-speed Internet access. For a small monthly fee, customers can connect to their workplace PCs from any remote location, and if their remote location has DSL access, they can work as if they were actually at their offices sitting in front of their PCs. more »

Getronics Breaks New Ground
CORRECTION - Getronics announced a new version of its flagship financial business process product, GlobalFS. Presented as part of Getronics' CustomerPlace customer interaction management global business solution, Version 1.5 of GlobalFS brings tighter integration among banking applications, enhanced developer and administration tools, and more transparent integration among branch, call center and Internet banking channels.

Health Direct Implements Pragmatech
Pragmatech announced that Health Direct has deployed its request for proposal (RFP) response automation product, The RFP Machine. Health Direct was searching for a tool that would enable them to keep their RFP questions and answers organized, and their needs were met with The RFP Machine. more »

Advanced MarketPlace And M-Tech Forge Partnership
Advanced MarketPlace and M-Tech announced an alliance to bring identity management solutions to a broader enterprise customer base. The partnership enables Advanced MarketPlace to sell, implement, train and support the M-Tech solutions --P-Synch, password management software, and ID-Synch, account provisioning software. more »

Island Data Speaks On Value
Island Data will be featured on CRM Talk Radio to discuss the importance and value of listening to customers. Island Data will illustrate how to solve problems with customer loyalty, customer attrition and satisfaction using analytics. more »

CIGNA International Selects E.piphany
E.piphany announced that CIGNA International has chosen E.piphany's customer relationship management (CRM) software suite, the E.piphany E.6 software solution, to provide customer service and marketing insight for its Asia Pacific insurance and pension businesses. CIGNA International signed as an E.piphany customer in the third quarter of 2002.

Peppers And Rogers Group Announces Winners
Earning their rank in the global CRM spotlight for their vision, focused approach and success in implementing customer-based business strategies, 12 outstanding companies have been recognized by strategy consulting firm, Peppers and Rogers Group, as the 2002 recipients of the 1to1 Innovator Awards. Sponsored exclusively by SAS the awards program showcases companies that have implemented effective and creative customer-focused strategies with the goal of reaping clear and quantifiable business results. more »

• AFSMI Issues Call For Speakers
  
• IBM And i2 Selected At German Krones AG
  
• SAP Delivers Solutions