Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get a new white paper from Empirix - "Quality of Experience" and the Bottom Line, presenting the value of automated testing and monitoring in the contact center. Subscribe Now!
Subscribe Now!

Convergys Releases ICOMS 5.0
Convergys announced the availability of ICOMS Release 5.0. The new version of ICOMS integrates the event-independent capabilities of Convergys' Geneva rating engine for Internet telephony and incorporates new business process tools to provide cable and broadband service providers with enhanced support for new transaction-based offerings.

PeopleSoft Announces Enterprise Warehouse 8.8.
PeopleSoft announced the availability of PeopleSoft Enterprise Warehouse 8.8. The new solution provides organizations with pre-packaged analytic content, a portal interface, and Web services capabilities that can reduce the cost and time of deploying, managing and delivering enterprise analytics. more »

Courion And CONSUL Team Up
Courion and CONSUL risk management announced a joint marketing and development partnership to provide an integrated identity management infrastructure tied into a single audit and administration console. Alerts and actions initiated by Courion's user provisioning and password management solutions will be automatically consolidated and normalized by CONSUL's audit and administration solutions, enabling identity management events to be reconciled with other security events. more »

KANA Customers See Success
KANA announced that many of its customers using an indirect sales channel are seeing tremendous value from KANA Marketing software. Companies such as TaylorMade-adidas Golf and Hewlett-Packard are experiencing return on investment by targeting the end user through specific marketing initiatives and filtering information acquired directly to retailers that can close the sale.

FrontRange Customer Wins
FrontRange Solutions has added 50 new medical institutions to its customer roster in the past year. Two regional health-care organizations, Aurora Healthcare and Eastern Connecticut Health Network, are among the customers that have recently deployed FrontRange Solutions' HEAT Service & Support software solution. more »

Astea Survey
A recent survey of more than 3,500 field service professionals and their senior managers discovered a major divergence between the importance placed on field service by CEOs and the commitment companies are showing to realize the potential returns of field service through automation. The survey, conducted by Astea, found that of the nearly 1,900 respondents who claim direct decision making power when it comes to field service -- 56% of CEOs view field service as playing a vital role in their sales and marketing mission, either as a profit center or a product differentiator, but only 42% of those chief executives expected to expand their field service budgets in the coming year. more »

SaddleTree Research Confirms IEX As Leader
IEX announced that SaddleTree Research named IEX the market share leader in a recent report on "The U.S. Workforce Management Software Market: 2002 - 2006". With the release of the report, SaddleTree Research joins a growing number of industry analyst firms confirming the IEX TotalView solution's leadership position in the workforce management industry. more »

SSPA Provides Sponsorship Opportunities
The Service & Support Professionals Association (SSPA) announced the opportunity for vendors to become a Sponsor of the SSPA Conference@San Diego. The SSPA conferences offer opportunities to some of the vendors in the IT industry to showcase their products and services, face-to-face, to a group of executives attending the conference. more »

• Zurich Cantonal Bank Implements NICE
  
• SiteScape Announces Donation