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Interactive Intelligence Releases Application
Interactive Intelligence released Interaction Supervisor, the company's new interaction monitoring application offered as an add-on to its communications software for contact centers and enterprises. Interactive Intelligence designed Interaction Supervisor to help managers, system administrators and contact center supervisors more easily monitor events and interaction statistics in order to increase productivity, improve efficiency and enhance customer service.

Getronics Breaks New Ground
Getronics announced a new version of its flagship financial business process product, GlobalFS. Presented as part of Getronics' CustomerPlace customer interaction management global business solution, Version 1.5 of GlobalFS brings tighter integration among banking applications, enhanced developer and administration tools, and more transparent integration among branch, call center and Internet banking channels.

MicroStrategy Web Universal Release
MicroStrategy announced the release of a Web user interface, MicroStrategy Web Universal, that will run on UNIX, Linux and Windows operating systems. MicroStrategy Web Universal's platform-independent architecture enables it to run on Windows or Linux operating systems, or on UNIX operating systems such as Sun Solaris, IBM AIX, and HP-UX.

Call Center Technologies Buck Economic Trend
Where vendors of CRM and other enterprises have seen their revenues decimated, a new report just published by independent market analysts Datamonitor is predicting sunny skies ahead for vendors of call recording, computer telephony integration (CTI) and interactive voice response (IVR), saying they will buck this trend as it is these add-on technologies that call centers will invest in over the next five years. The report 'Contact Center Component Technologies to 2007' predicts the global call center technology market will grow at a steady 6% from 2002-2007, when it will be worth $5.5 billion.

Frank Russell Selects Touchstone
Frank Russell Company has selected IT services group Touchstone to implement a CRM solution in Europe to increase sales productivity and improve customer service across the organisation.

Hyperion For Mission St. Josephs
At Mission St. Joseph's Health System in Asheville, North Carolina, improving the health of the community comes first. Because the facility uses business performance management solutions from Hyperion it can focus more on patients and less on accessing financial and operational data. Since implementing Hyperion applications earlier this year, Mission St. Joseph's has improved process management, increased expense accuracy and analysis and reduced budget cycle time.

McKesson And Apropos Sign Agreement
Apropos and McKesson announced that a reseller agreement has been signed. Under terms of the agreement, McKesson will integrate and resell Apropos' CTI and call routing technology as a component of its CareEnhance Call Center medical management application. With Apropos, McKesson will deliver a software-based CTI, IVR and Intelligent Call Routing solution embedded within the company's CareEnhance application suite.

Ventiv Health Deploys Target SFA
Ventiv Health U.S. Sales has successfully deployed its first sales force using the Target SFA pharmaceutical sales force automation suite. Ventiv is in the process of implementing the entire Target SFA suite including the Windows, Web and Pocket PC versions of Target Mobile.

Aberdeen Group White Paper Describes Sales Effectiveness Category
WhisperWire announced the publication of an Aberdeen Group-authored executive white paper that describes and analyzes a new category of sales automation called Sales Effectiveness. WhisperWire's flagship product for the telecom industry, PowerSeller, is also highlighted in the paper.

• Amcat And Excendia Integrate
  
• Eskom With SPL CorDaptix