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From the Top Executive Interview With Ask Jeeves
Mention the word Jeeves and most people think of the helpful Internet butler that guides visitors to find their answers at Ask.com. However, the company is more than the popular search engine and provides enterprise search solutions for Web self-service under the Jeeves Solutions brand. Jeeves' CEO, Skip Battle shares his vision for evolving the search experience to drive customer satisfaction and increases revenues. more »

Architecting the Contact Center of Tomorrow, Today
Webinar - Listen Now - At the heart of contact centers is the objective to deliver a consistently differentiated, and personalized, customer experience, regardless of the interaction channel chosen by the customer. Integration costs often are the number one cost in implementing CRM and can be a primary driver defining success or failure. Learn how to unleash the potential of a solid architectural infrastructure from Accenture and SUN best practices. more »

Sant Corporation Introduces ProposalMaster 5.0
The Sant Corporation announced the availability of ProposalMaster version 5.0, a tool that produces proposals. The new version gives users the flexibility to create any type of document and can run stand-alone or over the Web. Also, ProposalMaster's flexible architecture allows users to connect with Customer Relationship Management (CRM) systems.

Concerto Software Launches EnsemblePro 5.0
Concerto Software launched EnsemblePro 5.0. EnsemblePro has been architected to incorporate the functionality required by multimedia contact centers - including ACD, predictive dialing, IVR, email, web chat and collaboration, universal queuing, recording and reporting - while also offering the ability to connect with, and add value to, existing contact center point solutions.

webMethods, J.D. Edwards And HP Collaborate
WebMethods and J.D. Edwards announced an initiative between webMethods and HP that adds value to J.D. Edwards' XPI offering. As a part of the initiative, webMethods will team with HP to provide systems management technology for J.D. Edwards' applications, making it easier to monitor and manage the business processes enabled by J.D. Edwards' XPI technology. more »

Epicor And Corillian Align
Epicor and Corillian announced an agreement to integrate Epicor's Clientele Customer Support 8.0 with the Corillian Voyager platform to deliver a call center solution that will be marketed to the financial services industry. The agreement enables Corillian to integrate Clientele Customer Support 8.0, a call management and problem resolution solution for supporting external customers, with its Corillian Voyager platform and Corillian Call Center application. more »

WebStar Service Awards Call For Nominations
The Service & Support Professionals Association (SSPA) announced the Call for Nominations for the 2003 WebStar Service Awards program. The annual WebStar Service Awards are presented to companies who excel at providing customer service and technical support via the Web. more »

KANA For Universal Salvage
KANA announced that Universal Salvage is implementing KANA Contact Center software across its organization to further improve the service it delivers to customers, while cutting costs throughout the enterprise. The KANA solution will bring together the company's 11 branches, front and back-office systems and customers via a browser-based interface.

Onyx Extends Support Of IBM
Onyx announced its support of IBM's AIX Platform and the new IBM eServer pSeries 650, which was recently introduced. This increased support for IBM technology significantly expands Onyx's addressable market for CRM, bringing the power of scalable technology to the UNIX midrange market.

divine Honored
divine announced that EContent magazine has named the company to the 2002 EContent 100, EContent's annual list of top content companies to watch. divine was honored in three categories: content management, search engine and technology, and intranets and portals for its technology contributions to the industry. more »

• Adobe Selects SAP CRM
  
• Kaspick & Company With Hyperion
  
• USi Joins Siebel Alliance Program