Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get a new white paper from Empirix - "Quality of Experience" and the Bottom Line, presenting the value of automated testing and monitoring in the contact center. Subscribe Now!
Subscribe Now!

Architecturing the Contact Center of Tomorrow, Today
Webinar - Listen Now - At the heart of contact centers is the objective to deliver a consistently differentiated, and personalized, customer experience, regardless of the interaction channel chosen by the customer. Integration costs often are the number one cost in implementing CRM and can be a primary driver defining success or failure. Learn how to unleash the potential of a solid architectural infrastructure from Accenture and SUN best practices. more »

Cerado Launches Customer Interaction Service
Cerado announced the availability of its new customer interaction service, which analyzes information and provides recommendations based on direct interactions with customers and prospects. The new service will allow organizations to tailor their activities based on customer feedback, and provide a direct link not only to customers, but also to prospects that may have chosen a competitor in a recent sales cycle.

JASgroup Technologies Selects Control-F1
Control-F1 announced that JASgroup Technologies has added CF1-Live to expand its support offering. JASgroup will be using CF1-Live to deliver remote technical support to its more than 125 clients in the legal industry. more »

BMC Software Completes Acquisition Of Remedy
BMC Software announced the completion of its acquisition of the Remedy assets from Peregrine Systems for $355 million in cash and the assumption of certain operating liabilities of Remedy. BMC Software will not assume any of the potential liabilities associated with the existing shareholder lawsuits against Peregrine Systems or any other liabilities of Peregrine Systems not directly related to the Remedy business.

Acxiom Announces New Business
Acxiom has closed deals in the last month with companies with an aggregate contract value of $85 million. Acxiom has completed long-term contracts with several new clients including Pfizer and two well-known companies in the credit card industry and has signed another contract with General Motors.

IBM And Partners Deliver
IBM announced the first e-business on demand applications for medium business customers, delivering accounting, human resource, and customer relationship management applications over the Internet for a usage-based charge. The applications from software providers will be hosted by IBM Global Services and enable a customer, for example, to acquire accounting functions for as little as $50 per-user per-month.

Concerto Software Launches EnsemblePro 5.0
Concerto Software launched EnsemblePro 5.0. EnsemblePro has been architected to incorporate the functionality required by multimedia contact centers - including ACD, predictive dialing, IVR, email, web chat and collaboration, universal queuing, recording and reporting - while also offering the ability to connect with, and add value to, existing contact center point solutions.

CopiaFacts Automates To E-mail And Fax
Copia International takes message automation another leap forward with FaxFacts and E-MailFacts. First, CopiaFacts puts you in charge of your message delivery with preferred communications options through the same server. For example, invoices or purchase orders that are generated by your SQL server database, or reports generated by your report writer can then be set-up to automatically be sent off by either fax or e-mail depending on your customers preferred method of communication.

AIS With Convergys
Convergys announced that its Geneva rating and billing software is now in live operation at Advanced Info Service (AIS) Plc. Geneva provides usage processing, rating, and discounting for AIS' post-paid business and residential subscribers.

Altitude Software Launches ROI Calculator
Altitude Software announced the launch of the new online ROI calculator, a Web tool designed to enable customers and partners to estimate the ROI of implementing an Altitude uCI solution. The online ROI calculator is a Web-based application that allows Altitude Web site users to estimate the potential ROI of an Altitude uCI solution.

• Rockwell FirstPoint Contact And Apropos Reach Settlement
  
• TISCOR FacilityManager Powered By Pocket PC