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FINEOS Releases Solution
FINEOS has just released FINEOS Opportunity Management for retail banking and building society providers. The new solution is designed to enable retail banks manage the sales process, commencing at lead generation (from a campaign or customer contact), through opportunity creation, allocation and analysis.

eOn Selected To Power Customer Contact Center
eOn is implementing its eQueue Multi-Media Contact Center Solution to power the contact center for National Scrip Center (NSC), a nonprofit organization whose mission is to help other nonprofits raise funds. more »

Edelman And KCG Launch Program
Edelman and The Knowledge Capital Group announced a partnership to integrate their industry analyst relations practices. The practice will be the first to offer influencer benchmarking and measurement tools to allow companies to track the effectiveness of their industry analyst relations programs.

WebEx Selects Pivotal
Pivotal announced that WebEx Communications has selected the Pivotal MarketFirst product suite to streamline lead management, create personalized marketing campaigns, and decrease marketing costs. Using Pivotal MarketFirst, WebEx can address specific marketing functions, such as lead management, and create proven best practices.

Chordiant Agreement With Kainos
Chordiant announced a joint marketing agreement for systems integration with Customer Relationship Management and critical business specialist Kainos, focused primarily on the UK and Ireland markets. more »

eGain Certified By Nortel
eGain announced that eGain Call Center Bridge has completed verification testing through the Nortel Networks Compatibility Testing Program. The testing certified that eGain Live Web is compatible with Nortel Networks' Symposium Call Center Server.

Day & Zimmermann With SAP
SAP announced that Day & Zimmermann has selected the mySAP.com e-business platform and hosting services from SAP to improve productivity, visibility, and collaboration. Day & Zimmermann can link mySAP Customer Relationship Management (mySAP CRM) with business processes from mySAP Product Lifecycle Management without investing additional time or money in tying together disparate CRM and PLM solutions.

Eyretel Supports Virtual Contact Centers
According to Eyretel, the movement towards multi-site, distributed contact centers will lead contact center executives to consider the implementation of 'virtual contact center' recording, monitoring and management architectures, if their end-user customer experience is not to suffer. According to a recent Gartner Dataquest survey of contact center decision makers in North America, the percentage of organizations that expect to have multi-site or work-at-home agents will increase from 19% to 44% over the next two years. more »

Clean Harbors Selects Onyx
Onyx announced that Clean Harbors has extended its use of Onyx Software's customer relationship management (CRM) solution. The Onyx Software system in use by Clean Harbors offers a single digital workspace for employees to access client data, along with relevant information from other business applications.

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