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etalk Joins CRMAdvocate
e-talk announced they have joined CRMAdvocate. CRMAdvocate solution providers are required to meet a variety of criteria for participation in the association, including a demonstrated commitment to success, references, industry education, implementation quality and collaboration. more »

Knowledge Automation: Delivering on the Promise
Knowledge Automation is a next generation knowledge solution designed to provide easy creation, approval and publication of knowledge, in order to meet the rapid response times required by today's support centers. It takes a whole new approach by automating many common knowledge management processes and combining sophisticated personalization technology aimed at delivering the right answer. Learn how to get the right information to the right person at the right time by listening to this Webcast NOW! more »

Pragmatech Launches e-Proposals
Pragmatech Software has launched e-Proposals, a web-based proposal and document assembly solution. e-Proposals aims to give sales teams an edge by enabling them to react instantly to client/prospect requests for information. Using e-Proposals, sales teams can create tailored, personalised proposals, presentations, and other sales documents on the Internet and using wireless-enabled handheld computers as well as conventional laptops and PCs. more »

HP Introduces Software
HP outlined its vision for adaptive management and introduced extensions to its HP OpenView software suite that responds to the unpredictable and constant changes in business IT environments. HP's new Adaptive Management Platform aims to enable customers to more efficiently use heterogeneous infrastructure resources in their enterprises, allowing them to experience significant gains in productivity and cost savings with their current assets. more »

Progress and Epicor Announce Microsoft .Net Strategy
The Progress Company and Epicor announced a combined strategy whereby both companies will support the Microsoft .NET Framework. By adding the power of the Progress OpenEdge platform to a native Microsoft .NET User Interface (UI), Epicor is offering manufacturing customers new levels of scalability, reliability and flexibility in implementing enterprise solutions. more »

Siemens Selects Firepond
Firepond announced that Siemens Building Technologies has become the latest manufacturer to adopt the Firepond SalesPerformer sales configuration system. Firepond's SalesPerformer Configurator aims to help Siemens reduce its total cost of sales and maintain its customer satisfaction ratings by delivering flexibility in the creation of customer-specific product solutions and by improving critical information flow between sales and engineering. more »

Island Data Signs SONICblue
Island Data announced it has signed SONICblue as a new customer of Insight RT for Web self-service, knowledge management, work flow reporting and analytics. SONICblue will begin by using Insight RT's Web self-service module to automatically answer a majority of its customers' questions via Web and email to increase customer satisfaction, decrease call center costs and increase service responsiveness and capacity. more »

OmniGlow Chooses FootPrints
UniPress Software announced that OmniGlow Corporation is using FootPrints for Exchange and FootPrints Asset Management to automate its global support and asset tracking operations. FootPrints for Exchange is a web-based help desk solution designed specifically for Microsoft Exchange environments. more »

eOn Partner Wins Business
eOn Communications announced that its distribution partner, N'ser Community was selected to provide a multi-media contact center solution to the largest service bureau in Korea. N'ser distributes and supports eOn's products in the Asia-Pacific marketplace, including the eQueue Multi-Media Contact Center Solution to address contact center needs, and the Millennium Digital Communications Platform to handle general business requirements. more »

NativeMinds Presents Strategies
NativeMinds announced that it will host a free Web seminar to share strategies for building, maintaining and enhancing online customer relationships. NativeMinds will explain how companies can use Web self-service to not only engage Web site visitors but to meet business objectives for improving customer service. more »

IEX And Virtual Hold Technology Partner
IEX announced that Virtual Hold Technology, a developer of software solutions for the contact center market, has joined the IEXchange Partner Program as a marketing partner. The IEXchange program advances joint marketing and product integration opportunities between IEX and alliance members. more »

• Talisma Appoints CEO
  
• IBM And Vignette Expand Alliance
  
• American Health And Safety Products Selects SVA And ManagedOps