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Epicor Ships.NET-based Self-Service Portal Solution
Epicor announced the availability of the Clientele Self-Service Portal. The first release from the Clientele Portal.NET Suite, the Clientele Self-Service Portal is designed to reduce the number of first-level calls made to the support department, enabling support staff to concentrate on solving more complicated problems while reducing support costs. more »

Attenza Launches $99 Service & Support Software
Attenza announced a new pricing and delivery model intended to facilitate rapid ROI and lower total cost of ownership ("TCO"). Delivered via the Internet as a Web service, Attenza Answer Suite 6 aims to eliminate the need to buy, install, or maintain hardware or software and can be implemented in minutes as opposed to months. Attenza Answer Suite 6 aims to enable companies to manage key service and support operations in a single, integrated system for only $99 per agent per month.

ATMs: Self-Service For The Unbanked
Self-service technology is enabling a new generation of product offerings by banks and other mainstream financial institutions for the unbanked. A report from Celent Communications, ATMs: Self-Service for the Unbanked, predicts that self-service technology will be pivotal in enabling mainstream financial institutions to capture US$3.3 billion, or 22 percent, of the unbanked market by 2010.

ABN AMRO With Pragmatech
ABN AMRO Asset Management has adopted Pragmatech's sales effectiveness solutions as the answer to creating a global standard for dealing with RFP requests. Using Pragmatech's RFP Machine, which is a Windows-based document authoring and publishing system, ABN AMRO Asset Management's RFP team has created a searchable central knowledge base comprising the latest information on the company, its operations, products, and services. more »

Vertical Solutions and MeadWestvaco Accomplish CRM Success
Vertical Solutions announced that MeadWestvaco Corporation has chosen and successfully implemented their completely web-based PowerHelp Millennium product suite as their global support solution. MeadWestvaco implemented VSI's PowerHelp Millennium 7, a web-based product suite. more »

TD Bank Financial Group With MarketSoft
TD Bank Financial Group has selected the MarketSoft Cross Sell Hub as a component of its customer service referral initiative. The MarketSoft Cross Sell Hub will enable the company to connect sales opportunities with the branch representative or financial advisor best able to meet the customer's needs.

Onyx Japan Agreement With NEC Nexsolutions
Onyx announced that its Japanese joint venture with Softbank Investment Corporation and Prime Systems, Onyx, has signed a Reseller Agreement with NEC Nexsolutions in which NEC Nexsolutions will distribute Onyx Enterprise CRM in Japan. Under the terms of the agreement, NEC Nexsolutions will resell Onyx Enterprise CRM, as well as provide maintenance and product support to their customers in Japan.

SSPA Report Defines World-Class Support
The Service & Support Professionals Association (SSPA) announced that SSPA Research has released a report offering a definition of the often elusive term- world-class support. The report - "Defining World-Class Support, Benchmarks and Best Practices," is the second in a series of reports by SSPA Research that examines areas of the customer service delivery process and, provides solutions for industry service and support executives to apply in their own customer service operations. more »

ADT With Genesys
Genesys announced that ADT Security Services, has purchased and implemented the Genesys Enterprise Routing solution and Outbound Contact solution for its customer contact center in Singapore, to offer monitoring response while maximizing resources and agent productivity. The Genesys Enterprise Routing solution implemented by ADT Security Services Singapore enables the company to identify and precisely route customer interactions based on their own unique business criteria, such as customer segment or value.

Concorde Hotels Selects Virtual-Agent
Virtual-Agent Services (VAS) has selected VAS for its North American hotel reservations and customer service call handling. The partnership with VAS is designed to allow Concorde Hotels' North American operations to provide continued high quality service to customers.

UniPress Continues Strong Growth in 2002
UniPress Software announced that it has continued to aggressively grow its customer base throughout the year, and has exceeded revenue targets for its FootPrints product line through the third quarter of 2002. Additionally, the company has strengthened its position within the mid-market help desk niche by expanding its product line, and winning hundreds of significant deals in the financial services, insurance, high-tech, legal, government, education, and healthcare sectors. more »

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