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Anytime, Anywhere CRM for the Contact Center
Are you looking for the best place to make strategic investments in CRM? Learn why this blue ribbon panel of CRM experts from Garter, Genesys and Sun believe the Contact Center is ripe for quick ROI. They will share the results of breakthrough market analysis and well as real life examples and make available free tools so you can analyze the kind of ROI you will see from your Contact Center investments. more »

Latest Release Of e By Epicor
Epicor announced feature enhancements to the latest release of its e by Epicor suite of integrated financials, distribution, customer relationship management, business intelligence and e-commerce applications for midmarket companies. Based on customer feedback, Epicor has implemented core improvements to its eBackOffice Financials and Distribution applications that enable its customers to streamline operational efficiencies while improving the level of service they provide to customers, suppliers and partners. more »

HP Transitions Peregrine, Remedy, Tivoli And CA Users
HP announced a new program that eases the difficulty and costs of migration for companies that have elected to switch to HP's all-in-one service management solution, HP OpenView Service Desk. Customers such as Avaya, Ciba SC, Hoffmann-La Roche and more than 40 others have all transitioned smoothly to the HP OpenView Service Desk solution using the migration program. more »

Deutsche Telekom Chooses Motive
Deutsche Telekom has chosen Motive software to provide automated service and support to its DSL customers and employees. As a result of the agreements with Motive, subscribers to Deutsche Telekom's T-DSL service will soon be able to click on a help button to resolve access problems and other technical issues. more »

Silverpop Announces Study
Silverpop announced the results of a study that exposes a cause of reduced response rates for permission e-mail marketers: "broken" or unreadable HTML e-mail messages. The new Silverpop study titled, The Broken Link - What Do Recipients Really See?, shows that 42% of the HTML e-mails reviewed were difficult to read due to errors, such as missing graphics and raw code displayed. 13% of these e-mails had extremely disruptive errors or were completely indecipherable.

Interactive Intelligence And POST CTI
POST CTI will distribute customer interaction management software by Interactive Intelligence to its resellers throughout the U.K. and Europe under a distribution agreement. The 'all-in-one' software aims to benefit POST CTI resellers by giving their customers a single, multimedia communications system that can serve the needs of both business users and contact center agents, according to operations director for POST CTI, Nik Robinson.

ionex With ViryaNet
ViryaNet announced that ionex telecommunications has implemented ViryaNet Service Hub and mobile workforce management application to automate and optimize the activities of its field workforce and streamline work-order management. With ViryaNet Service Hub and mobile workforce management application, ionex telecommunications keeps track of, better manages, and improves the effectiveness of approximately 70 field engineers and third-party contractors by scheduling and dispatching the right field engineer to the right place at the right time with the right information.

ServiceWare Announces Results
ServiceWare announced financial results for the third quarter ending September 30, 2002. The Company reported third quarter revenues level with the third quarter of 2001 totaling $2.2 million. The net loss for the third quarter of 2002 was reduced to $2.2 million, or $0.09 per share, compared with a net loss of $6.9 million, or $0.29 per share for the third quarter of 2001. more »

Witness Announces Committee
Witness Systems announced its Customer Advisory Committee (CAC) for 2003. The committee is comprised of representative customers that use the company's eQuality software, including organizations representing the financial services, insurance, outsourcing, retail and telecommunications industries. more »

• SYMON Appoints CEO
  
• Edify Customer Receives Award