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Motive And BroadJump To Combine
Motive and BroadJump announced the two companies have signed a definitive agreement for Motive to acquire BroadJump in a stock-for-stock transaction. Both Motive and BroadJump have been profitable for the last two quarters and expect to be profitable from day one of the combined operations. more »

Eyretel Announces Contact Focus
Eyretel announced the launch of Contact Focus, a new member of its Contact 7000 product suite. Contact Focus is desktop monitoring software that allows contact center supervisors to measure and improve the workflow and desktop productivity of contact center agents and their supporting back office teams. more »

Jeeves Standardizes On Oracle
Jeeves Solutions and a Member Partner of the Oracle PartnerNetwork announced the selection of Oracle9i Application Server as a platform for JeevesOne, Jeeves Solutions' natural language search, self-service and customer intelligence solution. The technology relationship aims to enable joint customers to leverage JeevesOne's back-end data connectivity to reduce support costs, increase sales and enhance the online user experience through Web self-service. more »

PeopleSoft To Introduce Hosted Training
PeopleSoft announced PeopleSoft Hosted Training, a hands-on "virtual classroom" solution in the enterprise applications industry. The new web-based solution will provide users with tailored hands-on training and interaction with PeopleSoft applications to speed proficiency and usage and accelerate the company's return on its software investment. more »

SupportSoft Online Banking White Paper
One in every five U.S. households is now banking online, but a lack of readily available, responsive and high quality customer service is likely to cause customer dissatisfaction and turnover. This is the conclusion of a new white paper from SupportSoft. more »

HP Announces Departure Of Michael D. Capellas
HP announced that Michael D. Capellas will be leaving his post as president of the company and as a member of the HP board of directors to pursue other career opportunities. more »

Aberdeen Group Live Web Event
Nexterna is sponsoring a web seminar presented by the Aberdeen Group titled "GPS and Mobile Trends in Field Service." The webinar will discuss the latest developments in mobile and GPS technologies and the use of these technologies to enable real-time field service. more »

Astea Reports Profit
Astea announced financial results for its third fiscal quarter of 2002.The Company reported net income for the quarter of $229,000 or $0.02 per fully diluted share compared to a net loss of $560,000 or ($0.04) per fully diluted share for the same period in 2001. more »

Kodak With Tacit Knowledge Systems
Tacit Knowledge Systems announced today that it has added Eastman Kodak Company to its growing list of customers. Kodak will use Tacit's KnowledgeMail software in its Commercial & Government Systems (C&GS) unit to help project teams identify and share expertise, coordinate development activities, and build international networks.

Software AG Earns SCP Certification
Software AG announced that its customer support organization has achieved certification under the Support Center Practices (SCP) Certification program for the fifth consecutive year. Software AG achieved re-certification following an audit of their Highlands Ranch, Colorado support center. more »

• Genesys And SAP Align
  
• eircom Implements Amdocs
  
• Sri Lanka Telecom Selects Convergys