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Anytime, Anywhere CRM for the Contact Center
Are you looking for the best place to make strategic investments in CRM? Learn why this blue ribbon panel of CRM experts from Garter, Genesys and Sun believe the Contact Center is ripe for quick ROI. They will share the results of breakthrough market analysis and well as real life examples and make available free tools so you can analyze the kind of ROI you will see from your Contact Center investments. more »

RareMethod To Acquire AIM
RareMethod is pleased to announce that it has completed the acquisition of Advanced Information Marketing (AIM). RareMethod acquired 100 percent of the issued and outstanding shares of AIM. In exchange, AIM shareholders received 600,000 RareMethod common shares and are entitled to receive up to an additional 400,000 common shares based upon AIM reaching established revenue targets. more »

Tech24.com Teams With Microsoft
Tech24.com announced an agreement with MSN to feature Tech24's online technical support. The relationship provides promotion and distribution for a co-branded version of Tech24.com. more »

SAP For Microsoft Tablet PC
SAP announced that mySAP Customer Relationship Management (mySAP CRM) runs on the new Microsoft Windows XP Tablet PC Edition operating system. The Tablet PC, a mobile device that enables digital pen input, is one of several mobile devices SAP supports to provide customers with integrated business operations regardless of user location.

HP And Oracle Deliver
HP and Oracle announced three initiatives that increase integration, performance and availability of enterprise computing for customers: 1. Oracle has selected HP as the key Itanium 2-based development partner. 2.The companies have launched a Remote Support Technology initiative, which aims to enable faster identification and resolution of interoperability issues. 3. And HP has introduced HP Verified -- a qualification and information program to assure customers that HP platforms have the highest level of readiness for Oracle9i Real Application Clusters. more »

Epicor And Narragansett Announce Alliance
Narragansett Technologies announced an alliance whereby Epicor Software will extend its customer relationship management (CRM) solutions with e-mail marketing and campaign management technology from Narragansett. Epicor will private label Narragansett's SpinnakerPro eMail Campaign and Loyalty Management suite as a Clientele-branded and supported application suite. Epicor will market and sell the solutions to both new and existing customers through the private label OEM agreement with Narragansett. more »

Taxware Achieves PeopleSoft Certification
Taxware announced that PeopleSoft has certified the integration between PeopleSoft Supply Chain Management 8.4 and Taxware's 3.4.2 Sales/Use Tax System. Taxware provides a solution for automatically calculating and managing sales, use, and consumer taxes for PeopleSoft 8.4 Order Management and Billing users. more »

Elity And NCS Technologies Partner
Elity Systems announced that it has formed a partnership with NCS Technologies to deliver value-added quality of service (QoS) solutions to telecommunications enterprises. The Elity - NCS Technologies partnership will support and enhance service quality, reliability, and innovation initiatives for NCS Technologies' telecommunications customers. more »

AXA Belgium With Witness Systems
Witness Systems announced that AXA Belgium has equipped its Brussels-based customer interaction center with the eQuality software. The company uses eQuality to assess the performance of its customer sales/service representatives (CSRs), respond to training and development needs, and ensure consistent, quality customer experiences. more »

IEX Garners Award
IEX announced that Frost & Sullivan has named IEX the winner of the Market Engineering Award for leadership in the workforce management market. The Frost & Sullivan report goes on to describe many of the advanced features offered by the TotalView Workforce Management solution such as support for both preference-based and agent bidding schedule assignment methods, historical adherence, multimedia and skills scheduling features and a browser-based desktop component. more »

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