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RightNow Enables Siebel Users To Improve Customer Service
RightNow is now offering Siebel software users an integration solution for adding eService capabilities to their current enterprise CRM systems. By taking advantage of this solution, Siebel users can both improve the quality of their customer service and reduce their customer service operation costs. more »

Surado Releases Module
Surado Solutions announced the release of its Web Self-Service Module based on Microsoft .NET Technology. SCM Web Self-Service is the first of a series of modules comprising SCM WEB, Surado's Web-based CRM solution, scheduled to roll out completely by end of First Quarter 2003. SCM Web Self-Service will offer SCM SQL customers the ability to provide a variety of self-service options to their clients over the Internet.

Grecotel Implements Altitude
Altitude Software announced that Grecotel has implemented the Altitude uCI suite in its Athens-based contact center. Altitude uCI provides a blended support for voice (inbound and outbound), IVR, email, Web collaboration and chat.

Market Research Names Witness A Leader
Witness Systems announced several new research reports depicting rising market demand for technology, such as the company's eQuality software, as well as separate studies illustrating the company's increasing market share and demonstrable customer implementations of its solutions. more »

Rainmaker Assists Advent Software
Rainmaker Systems announced that Advent Software has selected Rainmaker's Contract Reactivation Quick-Start program to assist in its marketing and services efforts to extend client maintenance and service contracts. Rainmaker's programs will focus on maintaining ongoing services revenue and increasing customer loyalty.

Connex Chooses Amdocs
Amdocs announced that Connex has chosen Amdocs Enabler for integrated voice and data billing. The Amdocs Enabler product will provide Connex with a single billing platform, reducing total cost of ownership by replacing the separate voice and data billing systems currently installed.

FrontWorks Signs Deal With IBM
FrontWorks has just signed a seven figure contract with IBM to support customers who have purchased call centre automation solutions from Early Cloud & Company (ECC), acquired by IBM in 1996 and Corepoint which was created by IBM in 1998. FrontWorks will augment IBM's existing commercial and technical teams in supporting call centre installations.

Scribe Software With Camisa Technologies
Scribe Software announced that Camisa Technologies has been selected to resell and distribute Scribe Integrate for SalesLogix. Both Scribe and SalesLogix have had long-standing relationships with Camisa Technologies, and they believe that this arrangement will result in even greater market penetration and deliver great value to their mutual customers.

Best Web Support Sites Book
The Association of Support Professionals (ASP) has released the 2002 edition of its annual "Ten Best Web Support Sites" book, a look at best practices in online support. The book is the result of an awards competition to identify outstanding examples of Web support, and includes analyses of the winning sites, guided tours, screen shots, metrics, and "lessons learned" by the site developers.

• Siemens Appoints Marketing Director
  
• Euralba Integrates Highdeal Pricing Tool
  
• Stevens Communications And Simtrex Join Forces