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BroadVision Announces Software
BroadVision announced the availability of its advanced staging tool, BroadVision Deployment Center. BroadVision Deployment Center reduces costs and increases IT productivity for BroadVision customers by streamlining new, incremental and routine deployments of BroadVision enterprise business portal applications.

Attenza Introduces eService
Attenza announced the availability of Attenza Answer Suite 6.0, which delivers new levels of functionality, scalability, and integration capabilities. Completely architected on the Microsoft .NET Platform, Attenza Answer Suite 6.0 is a service and support application to leverage the power of Web services.

Group 1 Software Announces Stock Split
Group 1 Software announced that it has declared a 2-for-1 split of its common stock. Every stockholder of record as of November 15, 2002 will receive two shares in exchange for every one share held.

Witness For Japanese Market
Witness Systems announced the availability of the Japanese language versions of its e-mail and Web chat customer interaction recording solutions. The software - which is designed to help organizations extend the ability to record, manage and evaluate multimedia customer interactions - aims to enable contact centers to instill the same quality standards for e-mail and Web chat contacts that many companies already use today in their telephone-based sales/service organizations. more »

Epicor To Host Conference
Epicor will host its annual customer conference November 10-13 at the Hyatt Regency Orange County in Anaheim, Calif. The conference theme, "Think Ahead. Stay Ahead," reflects Epicor's commitment to delivering innovative solutions that can help companies stay one step ahead of the competition. more »

Alcatel And Pivotal Form Alliance
Pivotal and Alcatel announced the signing of a business and technology agreement to jointly target the mid-enterprise contact center market in the European, Middle East and African markets (EMEA). This alliance will include collaboration on sales, marketing, service and development initiatives. Under the terms of the agreement, Alcatel becomes a member of the Pivotal Solution Alliances Program and Pivotal becomes a member of the Alcatel Application Partner Program.

Chordiant And Eontec Partner
Chordiant Software and Eontec announced a partnership that will combine process-centric sales and marketing solutions with Java Banking solutions. This aims to enable banks to provide superior customer service and faster delivery of targeted products through seamless integration and reusable components while reducing the total cost of ownership. more »

Employee Turnover Creates Corporate Memory Loss
Enterprises risk losing critical information by allowing individual employees to carry their knowledge expertise out the door when they leave a company due to layoffs or other attrition, according to SupportSoft. Gartner indicates that 80% of a company's digital resources are not accessible to the enterprise as a whole because they are stored as personal files on individual computing systems. more »

Industry Articles Highlight SSPA News
The Service & Support Professionals Association (SSPA) announced the new Industry Articles of the SSPA News. Distributed weekly to nearly 19,000 subscribers, SSPA News is a publication for service and support professionals in the IT Industry. more »

Forrester Research Recognizes Oracle
Oracle announced that Oracle9i Application Server received a Forrester Research Enterprise Portal award as a result of the company's work with Emerson Motor Technologies to realize a positive return on investment for its enterprise portal deployment. Emerson Motor Technologies required a sign-on portal that could support its current human resource applications as well as, at a later date, streamline its finance, manufacturing, supply chain, and CRM applications. more »

divine VP To Speak
divine announced that Robert Serr, vice president, Collaboration, will present as part of a roundtable discussion at the University of Chicago. Serr will focus on Instant Messaging and how it can be used in a business environment to streamline communication with customer, partners, co-workers and vendors. more »

• Harris Corporation And J.D. Edwards Team
  
• Satmetrix With Siebel