Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get a new white paper from Empirix - "Quality of Experience" and the Bottom Line, presenting the value of automated testing and monitoring in the contact center. Subscribe Now!
Subscribe Now!

Mindfabric Announces Financial Services Knowledgebase
Mindfabric announced availability of its Financial Services Knowledgebase. The knowledgebase, a component of Mindfabric's enterprise solution, Mindfabric Enterprise 3.1, is designed to help financial services companies improve the accuracy and speed with which customers can get answers to their customer service questions.

How to Run Enterprise Support Like a Business
Hear first hand why effective use of knowledge management is a prerequisite for effective enterprise-wide support. Learn how companies like Concord Communications and Fujitsu Group use knowledge management to control costs and increase efficiency across their organizations by transforming their support centers into business driven knowledge centers. And, why software applications alone won't get you there. more »

ESI Announces Workforce Management Software
ESI (Expert Solutions International) announced OptiWise Emergency - a workforce management and optimization system for emergency call centers. OptiWise Emergency automatically plans and schedules the right staff need per shift, adding the necessary agents, while planning and scheduling additional remote sites for backup.

WebTone Announces TouchPoint Sales Management
WebTone Technologies announced the release of its newest TouchPoint component, TouchPoint Sales Management. TouchPoint Sales Management is designed to facilitate coordination between corporate sales objectives and local market sales management, allowing institutions to develop better synergy with their sales and marketing activities.

TD Bank Financial Group Selects Aprimo
TD Bank Financial Group has selected Aprimo Marketing 5.5 to realize cost efficiencies, track expenditures and analyze return on investment for its marketing operation. The Aprimo solution will serve as the online infrastructure for the bank's internal marketing process, while providing resources to a team consisting of more than 100 marketing professionals. more »

CIT Group Selects PasswordCourier
Courion announced that CIT Group has selected Courion's PasswordCourier to streamline user administration for its employees and contractors. With Courion's technology, CIT expects to reduce the cost of managing user access to critical IT resources, enforce stronger authentication and access management policies, and improve employee and contractor productivity. more »

SafeHarbor Announces White Paper
The missing link to lowering costs and increasing customer satisfaction with online banking support is an easy-to-use and well managed Web self-service environment, according to a white paper released by SafeHarbor. The paper outlines best practices for successful Web self-service support for online banking. more »

Technology Enhancements From eOn
eOn Communications will help ParTech accomplish its enhanced customer service goals through a technology upgrade to the newest version of the eQueue Multi-Media Contact Center Solution. Retaining its Customer Engineers is a key success factor for ParTech, and using the latest technology aims to better enable its Customer Engineers to provide the highest customer service. more »

Apropos Helps HAP
Apropos announced that its interaction management solution has allowed Health Alliance Plan (HAP) to increase call processing efficiency, expand member and provider automated services, and monitor critical contact center statistics. With the Apropos solution, customer support representatives are now handling approximately 80,000 inbound phone calls per month, where 10,000 member inquiries and 25,000 provider inquiries are now automated, enabling HAP to offer better customer service and expand service offerings.

HP With Citrix
HP announced it intends to continue providing customers with consulting services using products of Citrix Systems. Under the worldwide systems integration and cooperative support agreements with Citrix, HP plans to provide services for enterprise server-based computing solutions. more »

CBS Worldwide Licenses SEDONA
Fiserv CBS Worldwide announced it will incorporate the technology of SEDONA Corporation to provide a Web-based customer relationship management solution to current and future CBS Worldwide clients. The new product suite - called DecisionHouse - is the newest entry into the CRM market by CBS Worldwide. The DecisionHouse suite will include analytics, advanced profitability analysis and customer relationship lifecycle management tools.

• FMC Selects Vignette
  
• Intervoice Selected By AdvancePCS
  
• MicroStrategy Expands Into Greater China