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SmartNotification Announced
When a healthcare facility needs to get an urgent message to its patients or staff quickly - and needs to verify its receipt - they have a new communication tool. The new SmartNotification messaging application, by SmartTalk, provides medical facilities with a message broadcasting service that can be activated from any telephone, freeing staff to manage more immediate tasks.

Interwoven And Mediabin Deliver Solution
Interwoven and MediaBin announced they have signed an agreement integrating MediaBin Asset Manager with the Interwoven 5 platform via a MediaBin connector. The connector, developed in collaboration with Interflow Systems Consulting, provides customers with a integration between Interwoven TeamSite software and MediaBin Asset Manager, giving corporations a solution for enhanced collaboration on rich media assets across the enterprise. Using the solution, business users can now search from within the Interwoven software environment to discover, preview visually, transform, and utilize rich media assets stored in MediaBin.

Agri-Fab Uses FootPrints
UniPress Software announced that Agri-Fab is using FootPrints for Exchange to automate its internal support operations and deliver online self-service for all employees at its corporate headquarters and three subsidiary companies. The company deployed FootPrints for Exchange because it offers a web-based help desk solution that is quick to implement and designed specifically for its Microsoft Exchange 5.5 environment. more »

Emerson To Standardize On Oracle
Oracle announced that Emerson has selected the Oracle E-Business Suite to simplify and transform its internal business processes. Oracle's portal technologies and inherent product integration across ERP, supply chain management (SCM) and customer relationship management (CRM) applications aim to provide Emerson with the flexibility and security necessary to support the business processes in each of its 60-plus divisions and global operations. more »

ServiceWare Announces ROI Webcast
ServiceWare Technologies announced its upcoming Webcast, "Knowledge Management: The Insider's Guide to ROI." This online event will provide a review of how to calculate return on investment for call center and Web self-service technologies, including knowledge management solutions. more »

Witness Systems Ranked
Witness Systems announced it has been named to the Deloitte & Touche "Technology Fast 500," a ranking of the 500 fastest growing technology companies in North America. Rankings were based on percentage revenue growth over a five-year period from 1997-2001. more »

Spanlink Announces Concentric Solutions Reseller Program
Spanlink announced a new program for contact center solutions providers to sell and distribute its Concentric Solutions (formerly FastCall) suite of products. Concentric Solutions provides tools for the agent, the supervisor, the IVR system and the customer to improve each stage of the contact, from initial call routing, to call handling and coaching, to after call work.

RSA With Apropos
Remarketing Services of America (RSA) has experienced success utilizing Apropos Technology's Multi-Channel Interaction Management Suite for enhancement of contact center capabilities and in broadening customer relationship management and customer loyalty programs. Using telephone and desktop integration, the Apropos solution enables RSA to identify all incoming callers and match account information to allow lease consultants to manage the calls.

divine Captures Top Scores
divine announced that divine Content Server 5.0 received top scores in eight of 10 categories in Forrester's Content Management TechRankings. divine Content Server captured top scores in the Architecture, Management and Integration categories, including a 5 out of 5 score for Content Creation & Aggregation. more »

Best Software Achieves Certification
Best Software announced that its Mid-Market Division has achieved certification for the fifth consecutive year under the Support Center Practices (SCP) Certification program. SCP Certification quantifies the effectiveness of customer support based upon a set of performance standards. more »

• Onyx Announces Results
  
• Group 1 Software Reports Results
  
• Stamps.com Selects Highdeal