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The Multi-Channel Advantage
Multiple channels are a means to enhance enterprise sales, profitability and customer retention. Join Tim Furey, CEO and Chairman of Market Bridge and author of best-selling book, "The Channel Advantage" and Helen Fanucci, CxO, CRM Solutions in this educational and enlightening web-based seminar series focused on providing YOU with information and ammunition you need to face critical contact center and web self-service issues and opportunities...AND the integrated customer-facing business strategies and technology backing them. more »

SellitPro 4.2 Announced
Galileo Business Automation Solutions announced the release of Version 4.2 of SellitPro, its web enabled rules based product configurator that aims to enable corporations to sell their products and services, streamline sales execution and reduce the costs associated with inaccurate orders. Companies can achieve these advantages from SellitPro, which is a product and pricing configurator that guides users through a process of needs analysis, recommendation, configuration, pricing and quoting.

Firepond Launches Web Services Initiative
Firepond announced that, in parallel with a corporate initiative to "Web services-enable" its SalesPerformer Configurator, it recently joined the Web Services Interoperability Organization (WS-I). WS-I is the industry organization established in February 2002 to accelerate the development of common best practices for the usage of Web services in the development, deployment, and integration of business applications. Firepond is currently developing an interface to its SalesPerformer Configurator that will make it web services compliant. more »

SSPA News Is Launched Globally
The Service & Support Professionals Association (SSPA) announced the new SSPA News. SSPA News is a publication for service and support professionals in the IT Industry. SSPA News is distributed via email and uploaded on the home page of theSSPA.com. more »

Green Mountain Selects ServiceWare
ServiceWare announced that Green Mountain Energy Company has selected its eService Suite solution to enhance customer service, improve call center efficiency and to maintain the customer care it strives to provide its customers. Green Mountain Energy Company selected ServiceWare's eService Suite, including eService Professional for their call center agents and eService Site for Web self-service. more »

Agri-Fab Chooses FootPrints For Exchange
UniPress Software announced that Agri-Fab is using FootPrints for Exchange to automate its internal support operations and deliver online self-service for all employees at its corporate headquarters and three subsidiary companies. The company deployed FootPrints for Exchange because it offers a web-based help desk solution that is quick to implement and designed specifically for its Microsoft Exchange 5.5 environment. more »

Control-F1 For QuarryHouse
Control-F1 announced that QuarryHouse Systems has chosen CF1-Live to enhance its PC support options. CF1-Live has been brought to QuarryHouse through it's partnership with CRM solutions provider Prior Analytics. Prior Analytics became Control-F1's first United Kingdom-based Certified Partner in 2001 and has been delivering CF1-Live to European clients to enhance their technical support offerings. more »

divine Executives To Speak At KMWorld
divine announced that David Hanssen, a director of divine Knowledge Solutions, and Kevin Doohan, the director of marketing for divine Collaboration, will each present at KMWorld & Intranets 2002. David Hanssen's presentation will focus on planning enterprise portal implementations and how organizations must wrestle with the issues of whether to support multiple portals, how to support them and how enterprise taxonomies fit into the portal landscape. more »

Sixth Patent Granted For SupportSoft
SupportSoft announced that the United States Patent Office has issued SupportSoft its sixth technology patent. Their latest patent adds a range of Web-based support automation solutions for problem resolution, ranging from mass healing to self-service and from asset discovery and metering to knowledge automation. more »

Onyx Congratulates Anaheim Angels
Onyx congratulated the Anaheim Angels on winning the 2002 Major League Baseball World Series against the San Francisco Giants in game seven of the series. The Angels also have implemented the CRM solution from Onyx Software, using it to manage customer information, segment target markets and drive sales increases.

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