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Best Software Announces SalesLogix 6.0
Best Software announced the availability of version 6.0 of SalesLogix. SalesLogix 6.0 is built on a new architecture that ims to enable easier integration with back office systems and other applications small and mid-sized organizations use every day to gain insight into their customers. The SalesLogix architecture was enhanced to increase developer productivity, enable quicker customization and lower implementation time and costs. more »

a.p.solve Launches TASKFORCE
a.p.solve launches TASKFORCE Enterprise, a fieldforce management solution for organizations with mobile workforces. TASKFORCE Intelligent Appointer, part of TASKFORCE Enterprise, is able to offer organizations the ability to provide their customers with a choice of appointments based on SLA information and the availability of appointments against the cost of their delivery without degrading the schedule.

Livehelper.com Announces 4.0
Livhelper.com 4.o offers a tool which aims to allow interaction on a web site establishing a rapport with a customer to promote the ability to offer superior customer service and support while allowing management to monitor their sites productivity in sales and customer service personnel. New Version 4.0 offers key features to include: Basic Stats, Push Pages, Pull and Live Interaction, SSL Secure Chat, and HTTP Remote Control.

Firepond With Three New Customers
Firepond announced that its Japanese operation has won additional new business in recent months from three of Japan's corporations. Firepond Japan's new customers are directly in the company's primary target markets - manufacturing and insurance: Sanwa Shutter Corporation, AFLACdirect.com, and Amada. more »

Neotonic Software Releases Trakken 2.0
Neotonic Software announced the release of Trakken 2.0. New features include a Web Self-Service capability, integrated virus and spam filters, a reporting/ analytics module, and queue-based rules for supporting customer contact activities across multiple departments and domains.

Tokyo Electric Power Company With Primus
Primus Knowledge Solutions announced that Tokyo Electric Power Company (TEPCO) selected Primus knowledge management software to maintain its service quality in an increasingly competitive Japanese energy marketplace. TEPCOwill deploy Primus eServer and eSupport to enhance service quality and operational efficiencies within its customer service centers. more »

Aspect Extends Analytics To Avaya And Nortel
Aspect Communications announced the availability of the Aspect Customer DataMart 3.0, an analytical solution for contact center management. Aspect's latest software integrates with Avaya and Nortel switches, allowing businesses to optimize contact centers to meet business goals while protecting their infrastructure investment.

AIM Announces Partnership With CSI
AIM technology and CSI announced that the companies have entered into a business partnership to provide customers with CSI's trained and certified data warehousing consultants and solutions using AIM technology's contact center management and measurement applications. more »

Erickson Retirement Communities Uses Hyperion
Erickson Retirement Communities is using Hyperion business performance management solutions to streamline its budgeting process and plan for future growth. With eight senior campuses in Maryland, Virginia, Pennsylvania, New Jersey, Massachusetts and Michigan, Erickson Retirement Communities is utilizing business performance management solutions to expand the business to 30 communities within the next five years.

New VP Joins Walker Information
Walker Information has expanded the business development team, naming David Iafrato as vice president of business development. Iafrato will be responsible for new business development activities of the company, including new business acquisition, growth, and competitive analysis. more »

• SPSS Announces Siebel Validation
  
• IBM Becomes Distributor Of Exstream Software
  
• BGE HOME Goes Live With ViryaNet