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The Multi-Channel Advantage
Multiple channels are a means to enhance enterprise sales, profitability and customer retention. Join Tim Furey, CEO and Chairman of Market Bridge and author of best-selling book, "The Channel Advantage" and Helen Fanucci, CxO, CRM Solutions in this educational and enlightening web-based seminar series focused on providing YOU with information and ammunition you need to face critical contact center and web self-service issues and opportunities...AND the integrated customer-facing business strategies and technology backing them. more »

Vignette Launches Offering
Vignette announced Vignette Velocity Services, a new set of packaged consulting and education services that aim to enable customers to reduce implementation time and mitigate client implementation risks. With the new Velocity Services offerings, customers can realize faster implementations at a lower cost.

edocs Selects Pragmatech
Pragmatech Software announced that edocs has implemented two of its proposal automation products, The RFP Machine and RFP Express. The RFP Machine and RFP Express deliver the ability to optimize sales effectiveness by producing proposals in less time. more »

Aspect Installed At SAP
Aspect Communications announced that a range of Aspect's contact center software has been installed at the SAP Global Solution Center. Aspect software aims to ensure that customer communications are routed to appropriate live or automated sources of assistance in contact centers, along with the customer's account information-regardless of whether contact is made by voice, e-mail, Web or wireless channels and regardless of where the data resides.

Talisma Integrates WebEx
WebEx announced that Talisma has integrated WebEx Support Center into the Talisma Chat service. Integrating WebEx's Support Center's capabilities with Talisma Chat gives customers a way to escalate from an existing chat session to a live WebEx support session. more »

SiteScape Releases Content Delivery Agent
SiteScape announced that it has released a number of new collaborative Content Delivery Agents (CDAs) for the Citrix NFuse Elite access portal server. SiteScape's CDAs, which are individual, customizable components that "plug into" an existing back-end system to present tailored views of data to the portal desktop, allow NFuse Elite portal customers to access the basic collaboration, knowledge management and business process improvement features all teams need to share information and work at peak efficiency with colleagues, customers and business partners.

Exstream Software Announces 3.5
Exstream Software announced the general availability of version 3.5 of its Dialogue software for personalized document creation across the enterprise. Version 3.5 enhancements include two new modules-Enterprise Workflow, which allows users to design their own multi-stage approval processes, and Application Consolidator, which provides commingling of applications for reduced postal costs and advanced householding.

ICT Group Reports Results
ICT GROUP reported consolidated revenue of $74.1 million for the third quarter ended September 30, 2002, a 33% increase over 2001 third quarter revenue of $55.8 million. Diluted earnings per share for the third quarter of 2002 were $0.23, compared to $0.05 in the third quarter of 2001. more »

PeopleSoft Demonstrates European Momentum
PeopleSoft announced that numerous European organizations have adopted the company's enterprise applications in an effort to drive performance improvements while lowering total cost of ownership. Increased demand for PeopleSoft's Customer Relationship Management (CRM) solutions contributed to strong performance during the third quarter. more »

CompAir Deploys MicroStrategy
MicroStrategy announced that CompAir has successfully deployed the MicroStrategy Business Intelligence Platform in four weeks. CompAir selected MicroStrategy as the easiest business intelligence platform to customize, integrate and deploy for its sourcing analysis.

Swallow To Re-Brand
Charter UK is the new company name chosen by Swallow Information Systems, the 12 year old Software Company. The word 'Charter' unites their range of software products, Charter Continuum and consultancy services, Charter Intelligence.

• webMethods Announces Support For Siebel
  
• Createch Group And ClickSoftware Alliance