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eLoyalty Debuts Service Offering
eLoyalty and Aspect Communications announced that eLoyalty is leveraging its technology and operations expertise to deliver an upgrade service offering that includes a review of a company's contact center operations and supporting technologies. eLoyalty has launched the Aspect Application Bridge Migration Plus service offering for customers planning a transition to the Aspect Contact Server. eLoyalty's service offering delivers recommendations and cost-saving benefit estimates achieved through leveraging the open architecture and extensibility of the Aspect Contact Server.

PeopleSoft Announces Support For PocketPC
PeopleSoft announced its support of Microsoft's PocketPC Phone Edition platform and the newly launched Microsoft Windows Powered Smartphone software. PeopleSoft will deliver the enterprise applications to use the new wireless communication and telephony features available with PocketPC Phone Edition later this year. PeopleSoft CRM Mobile Sales aims to bring sales information to mobile workers at the point of customer contact. more »

Vignette V7 Announced
Vignette unveiled the new VignetteV7 family of content management applications at Vignette Village 2002. The newest release of Vignette's flagship products includes advancements in content management technology, in addition to packaging and capabilities to meet the needs of organizations of all sizes.

a.p.solve Launches TASKFORCE
a.p.solve has launched an intelligent fieldforce management solution, TASKFORCE, which aims to deliver productivity and customer service improvements to companies operating fleets of service engineers. TASKFORCE takes information from operative out in the field, combines this with the latest customer information, assimilates any changes and compensates for them as it works.

ASC Presents Quality Monitoring Software
ASC telecom announced that it has launched new Quality Monitoring Software for evaluating contact center agents. INSPIRATIONpro, the latest browser based quality monitoring software offers a way to evaluate the communication process between customers and agents.

Vividence eXpress 1.0 Announced
Vividence announced the introduction of Vividence eXpress version 1.0 and availability of an upgraded version of the enterprise product, the Vividence experience Management System (XMS) version 3.0. Vividence eXpress 1.0 offers a streamlined and cost-effective method for gathering customer feedback and evaluating user experience on any website.

Hyperion Helps Plan Ahead
ABF Freight System is using Hyperion business performance management solutions to help meet its business goals and bring added value to its customers. ABF, which concentrates on long-haul transportation of general commodities freight, uses Hyperion solutions for distributing financial information, budgeting, and forecasting for its more than 300 locations across North America.

StayinFront For Orphan Medical
StayinFront announced it has piloted a CRM system for Orphan Medical, providing a solution for their newly expanded sales force. The new system uses Visual Elk, StayinFront's solution for managing and integrating all points of customer interaction, for its field sales force.

Braun Consulting Supports Affinium 5
Unica announced Braun Consulting will provide upgrade and implementation services for Unica's newly introduced Affinium 5. Affinium 5 combines functionality for predictive analysis and relationship optimization with cross-organization tools for planning, workflow, resource and marketing content management, campaign execution, measurement and analytic reporting across marketing channels to deliver a marketing solution.

Blue Pumpkin Continues Momentum
Blue Pumpkin announced strong first-quarter results that saw the signing of the company's 1000th customer, Nissan Motor Acceptance Corporation. Other highlights in the new fiscal year include the release of major new products, acquisition of a key partner company and continued sales momentum at a rate of over 40 new customers per quarter. more »

Cognos Earns Certification
Cognos announced that the Cognos European Customer Support Teams have achieved certification under the Support Center Practices (SCP) Certification program. SCP Certification quantifies the effectiveness of customer support based upon a set of performance standards. more »

• Siebel And Sun Extend Alliance
  
• Knowlagent Receives Patent
  
• Performix Contract With Intelligent Finance