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eTelecare Launches Call Center
eTelecare announced that it has launched it's second greater-Manila call center. The 800-seat center will ultimately employ 2500 workers and occupy three floors of the PBCom Bank building in the Makati section of metropolitan Manila.

Siebel Delivers Field Service Scheduling
Siebel Systems announced the availability of Siebel Scheduler 7.5, an optimized field service scheduling technology with embedded best-practice business processes that can reduce operational costs and enhance customer satisfaction. Siebel Scheduler 7.5 is part of the Siebel Field Service 7.5 product line.

Pitney Bowes Selects Antenna Software
Pitney Bowes has chosen Antenna Software to automate and improve the company's mobile service operations. The wireless solution, AntennaTools for Siebel, aims to enhance and extend Pitney Bowes' existing CRM system, Siebel 7, ensuring higher levels of business performance and customer satisfaction. more »

Primus And Lionbridge Announce Seminar
Primus Knowledge Solutions and Lionbridge Technologies announced a multilingual customer care Web seminar titled, "How Knowledge Management Drives Cost Savings for Global Customers." The seminar will highlight how businesses that are supporting customers across multiple geographies can increase customer satisfaction and reduce overall support costs by managing multilingual content. more »

Hertz Selects Group 1 Software
Group 1 Software announced that Hertz Corporation has selected its CODE-1 Plus International solution to improve the effectiveness of its European marketing efforts. With address data obtained directly from postal administrations, CODE-1 Plus International aims to offer accurate, complete address information.

Witness To Support Indian Customers
Witness Systems announced a partnership in India. Witness Systems announced the alliance with New Delhi-based FutureSoft India. FutureSoft will provide services, including installation, training and ongoing support to all Witness Systems customers in the country. more »

StayinFront For Pharmaceutical Company
StayinFront announced the execution of a contract to supply its industry leading CRM solutions to the Asia/Pacific region of a multinational pharmaceutical company. Using a common engine across all regions and platforms, the CRM system will be translated into six languages and configured to the needs of each local operating company.

FirstPoint Enterprise 2002 Enhancement
Rockwell FirstPoint Contact announced the launch of the Web Powered Agent enhancement to its FirstPoint Enterprise 2002 solution. As the role of the agent continues to escalate within an organization, giving them the tools they need through technology and learning is vital. Agents must be able to discuss new products or solutions intelligently, resolve customer problems and make decisions on the spot.

DCI CRM Leadership Summit
DCI's CRM Leadership Summit aims to introduce senior level business and IT executives to the next generation of CRM technology as well as unveil solutions designed to delight customers and help surpass the competition. Like no other event in the industry, this program will review the details necessary in refining the ins and outs of making CRM a crucial piece of organizational structure. more »

Telephony@Work Announces Softswitch
Telephony@Work announced the addition of a new softswitch in its CallCenter@nywhere multi-channel contact center platform. This new softswitch architecture provides transparent and universal compatibility and interoperability between Voice-over-IP protocols that are mutually exclusive on other vendor platforms.

RightNow Receives Award
RightNow Technologies announced its flagship product, RightNow eService Center, has been recognized by the American Association of Artificial Intelligence (AAAI) for outstanding achievement and innovation in the commercial application of AI technology. The Innovative Application Award is based on these attributes: its significance, use of AI technology, innovation, content, technical quality, and clarity. more »

Servion Receives Honourable Mention
Serviont Global Solutions announced that it has received a "Honourable mention" in the Peppers and Rogers Group Asia 1 to 1 Innovator Awards. Peppers and Rogers Group Asia conducted the "Asia 1 to 1 Innovator Awards" in the month of May 2002 and results were announced during the last week of August. more »

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