Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get Chapter 19 - Creating the Relationship Enterprise, from Kenneth Carlton Cooper's new book, "THE RELATIONAL ENTERPRISE: Moving Beyond CRM to Maximize All Your Business Relationships."
Subscribe Now!

Datawatch Acquires Auxilor
Datawatch announced that it had acquired Auxilor, a supplier of e-support products to IBM technology users. Auxilor's main product suite, Visual Help Desk, leverages the IBM Lotus Domino platform to provide a web-based help desk and call center solution.

CustomerSat Announces New Release
CustomerSat announced the newest release of its Enterprise Customer Experience Management (eCEM) system which is designed to empower users across the enterprise to manage customer feedback programs from beginning to end. eCEM 4.5 adds functionality for designing feedback processes, analyzing and tracking feedback over time, building customer loyalty, and aligning employee priorities and actions. more »

Cyracle Web Service 3.3 Released
Cyracle Technologies announced the availability of Cyracle Web Service 3.3. The latest Cyracle release delivers a number of enhancements that make it easier to support a large customer or employee base online. The upgrade provides a new eAccount management module, improved reporting tools and new data export capabilities, while maintaining the product's reputation for ease-of-use.

edocs Launches eaCare
edocs announced the introduction of eaCare, a new platform for enabling customer self-service. With eaCare, edocs can enable companies to deliver expanded B2B and B2C self-service functionality that goes beyond the capabilities of first generation self-service, online account management, and EBPP solutions.

Witness Systems Extends Functionality
Witness Systems announced extended functionality for its eQuality Analysis solution. With its new performance scorecard, contact center managers can attain a quick, streamlined view of performance relative to strategic organizational objectives. more »

Convergys Offers Solution
Convergys announced an outsourced, automated verification solution for telecommunications providers. The speech-enabled solution, powered by SpeechWorks, enables telecommunications providers to verify that customers agreed to switch their local or long distance telephone carrier, eliminating U.S. and state government-imposed fines for "slamming."

SafeHarbor To Demo Product
SafeHarbor Technology Corporation is demonstrating its recently launched Support Services 3.0 at the Call Center Demo & Conference West 2002 in Scottsdale this week. SafeHarbor Support Services 3.0 includes SafeHarbor Self-Service, a customized Web self-service environment; SafeHarbor Analytics, a data warehouse and analytics platform; and SafeHarbor Assisted Support, one-to-one service including web case, e-mail and telephone. more »

Thrifty Car Rental Selects Envision Telephony
Envision Telephony announced that Thrifty Car Rental has selected Click2Coach for its unique coaching tools. With Click2Coach, an agent development solution that includes integrated quality monitoring, training and motivation tools, Thrifty will be able to coach agents to deliver the service its customers are accustomed to receiving.

Borders Group Selects Edify
Edify announced that Borders Group has selected Edify's CRM software, Edify 8. Borders will be using Edify 8 to provide a multi-channel contact center environment enabling it to better communicate with and assist its customers.

JEA Expands Use Of ViryaNet
ViryaNet announced that JEA has expanded its use of the ViryaNet Service Hub for Utilities solution. Originally selected to automate electric meter work, JEA now has expanded its use of the ViryaNet solution to include managing its workforce responsible for water meter installations.

divine Named Rising Star
divine announced that it has been named a Rising Star on the 2002 Deloitte & Touche Technology Fast 500, a ranking of the 500 fastest-growing technology companies in North America. divine's three-year revenue growth of 19,148 percent gave it a first-place ranking in the Fast 50 "Rising Star" category for Chicagoland and a second-place ranking among companies in North America. more »

• BT Retail Chooses Convergys
  
• SAP Reports Results
  
• ATG For Roche