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Fair, Isaac Announces Blaze Advisor 4.5
Fair, Isaac and Company announced release 4.5 of its Blaze Advisor rules management technology at Gartner Symposium/ITxpo 2002. The new release adds faster batch processing options, improved business-level maintenance using decision tables, extended support for Java standards, and user interface enhancements.

Performix Announces Emvolve Real Time
Performix Technologies announced the launch of Emvolve Real Time. Emvolve Real Time aims to give managers operational visibility and control of their contact center's performance. Integrating critical information from existing systems within the contact center, the solution delivers performance results directly to the desktops of contact center executives, using visual graphics and dashboards.

Axonom With New Product Line For CRM
Axonom announced the forthcoming release of Powertrak V6.0, a new Worldtrak product line developed to operate on top of the upcoming Microsoft Customer Relationship Management solution. Powertrak V6.0 is a CRM offering that features native support for Microsoft Outlook, Microsoft Web technologies and Microsoft .NET.

J.D. Edwards Unveils Order Configurator
J.D. Edwards announced that it has released its latest Advanced Order Configurator (AOC), a CRM application that speeds the made-to-order product purchase process by giving sales representatives and customers the capability to visualize different variations of a specific product. The latest release of J.D. Edwards AOC has been enhanced to include: a new point-and-click Rules Manager that simplifies custom configuration of products when either implementing the system or introducing new products, compatibility with AutoCAD products, and automated catalog translation capabilities to support global configuration needs.

Nihon Unisys Partners With Witness
Nihon Unisys and Witness Systems announced that Nihon Unisys has become a Witness Systems eQuality Reseller for the Japanese contact center market. Nihon Unisys will offer its customers the Witness Systems eQuality software as part of its CRM solution set. more »

Rockwell Survey
A national survey reports 64 percent of American consumers feel companies with which they frequently interact via telephone are not very respectful of their time. The survey conducted by RoperASW, commissioned by Rockwell FirstPoint Contact, found only 33 percent of American adults feel companies they frequently interact with are "very respectful" of their time. According to the survey, statistics show 70 percent of customers change suppliers because of poor customer service. However, if a company can reduce customer defections by just five percent, profits can increase as much as 50 percent.

Carl Zeiss Selects Nexterna
Nexterna announces that Carl Zeiss has entered an agreement to deploy the Nexterna Clearview field resource management system. The system will aims to enable Zeiss to improve customer service by giving field technicians web access to their service management applications.

Kinkos And Sant Provide Proposal Solution
Kinko's and The Sant Corporation have formed an alliance that combines Sant's proposal software with Kinko's printing services. The relationship offers a full-service solution to more than 75,000 salespeople using Sant's ProposalMaster software to create proposals and presentations.

Mercury Interactive Receives Award
The Service & Support Professionals Association (SSPA) announced that Mercury Interactive has been awarded an SSPA Software Technical Assistance Recognition (STAR) Award for the second consecutive year. The 2002 STAR Award in the Sustained Performance category recognizes Mercury Interactive for delivering exemplary technical support to their customers. more »

TeamShare Names New VP
TeamShare announced the management addition of Rick Banister as Vice President of Technology Planning. Mr. Banister joins TeamShare following an Executive Vice President and CTO role with Sesame Technology, which he founded and where he was the chief architect of the company's ExtraView issue tracking product.

• Delmas Using Siebel
  
• Northeast Manufacturers Select Selltis
  
• Focus On The Family Selects RODIN
  
• Northeast Manufacturers Select Selltis