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Unica Announces Affinium
Unica announced Affinium 5. Affinium 5 combines functionality for predictive analysis and relationship optimization with cross-organization tools for planning, workflow, resource and marketing content management, campaign execution, measurement and analytic reporting across all marketing channels to deliver a marketing solution.

ViryaNet Service Hub 7 Announced
ViryaNet announced the release and availability of ViryaNet Service Hub 7. ViryaNet Service Hub 7 features functional enhancements, and completes the merging of iMedeon's iM:Work suite of products with ViryaNet Service Hub.

Vignette V6 Adapter Announced
Vignette announced the availability of a new Vignette V6 Adapter for Unstructured Content that aims to enable organizations to integrate unstructured content into portals and Web applications developed with Vignette V6. The new adapter drives business value by enabling enterprises to leverage large volumes of unstructured content from many diverse sources.

Cusco Partners With Witness
Witness Systems announced that Voorburg-based Cusco Engineers has become a Witness Systems eQuality Reseller. Cusco will serve as a reseller for Witness Systems' eQuality software suite to further extend its offerings for clients that require multimedia customer interaction recording, performance analysis and electronic learning management solutions. more »

Firepond SalesPerformer 2002
Firepond announced that Amada has selected Firepond's SalesPerformer 2002 system. Amada is leveraging Firepond's advanced product configuration technology to power a new online customer initiative called "e-Amada" designed to more quickly identify customer needs and improve customer satisfaction. more »

National Survey For CRM Mid-Market
Results from a new national survey indicate that IT managers believe order fulfillment is key to excellent customer service, and that integrating customer relationship management across their critical business applications enables them to fill that need. The survey of more than 150 IT purchase decision-makers, conducted on behalf of J.D. Edwards, also highlighted the important role that integrated supply chain and CRM solutions play in quality customer service. Data collection was conducted by Decision Analyst.

Autodesk Implements Aprimo
Aprimo Marketing version 5.5vis being deployed globally by Autodesk. Autodesk will use Aprimo Marketing to centralize its disparate marketing systems spread throughout its global enterprise. Having selected all seven of the Aprimo Marketing applications, Autodesk will deploy various elements of the platform across Japan, EMEA and the United States. more »

IBM Selects Wintouch eCRM
Touchtone announced that IBM selected Wintouch eCRM as an alternative CRM solution for the iSeries, now that Siebel has shifted its focus to other IBM eServer products. IBM also recently recognized Wintouch eCRM as an iSeries ServerProven solution.

FINEOS CRM With FileNET
FINEOS has successfully implemented an integrated enterprise content management solution at Britannia Building Society. It enables service staff to directly access all customer-related information through the society's existing FINEOS Enterprise CRM system.

Apropos Powers Genpass
Apropos announces its interaction management solution has enabled Genpass Technologies to provide customer service. Genpass upgraded to the latest version of Apropos (v5.0.2). Apropos v5.0.2 has enabled Genpass to realize the benefits of a multi-channel interaction solution within its contact center during the company's migration from a traditional circuit switch environment to an IP-based platform.

SSPA Presents STAR Award To CompuCom
The Service & Support Professionals Association (SSPA) announced that CompuCom Systems was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award. CompuCom was honored for delivering exemplary technical support to their customers and presented with a 2002 STAR Award in the Outsource Support Provider category. more »

• Rand Water With Siebel
  
• Kaidara Expands Applications
  
• HTE Selects Connect-Care 7