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Nser Community And eOn Launch Solution
eOn in partnership with N'ser Community unveiled the eOn eQueue Multi-Media Contact Center Solution to an audience of more than 400 contact center executives and managers at a launch event recently concluded in Seoul, Korea. N'ser's introduction of the eQueue into the Korean marketplace marks the debut of a multi-media contact center solution that offers automatic call distribution (ACD) and single queue routing technology. more »

NetOp Adds Options
CrossTec announced the release of NetOp Remote Control v7.5. This new version of the remote control software application, boasts support for a range of operating platforms, enhanced security, inventory and asset management and a list of valuable new features all targeted at ensuring fast, simple and secure remote control for global enterprises. more »

UniPress FootPrints Improvements
UniPress Software announced that FootPrints and FootPrints for Exchange now offer integration with Microsoft SMS (System Management Server) Asset Management 2.0. This new add-on capability directly links critical PC asset information into FootPrints and FootPrints for Exchange tickets, enabling help desk agents to accurately identify technical problems and resolve issues faster. more »

Jeeves Solutions Expands Business Development
Jeeves Solutions announced that Joseph Ekman and John Palladino have been named directors of business development and alliances respectively. With more than 30 years of combined experience with companies such as Hitachi America, IBM, Sun Microsystems, Sybase and Xerox Corporation, Ekman and Palladino bring excellent market and technology awareness to Jeeves Solutions' Strategic Alliance Group. more »

Eyretel Provides To UK Inland Revenue
Eyretel announces that it is installing call recording solutions in five additional UK Inland Revenue contact centers, building steadily on the success of prior installations in seven of the Inland Revenue's PAYE contact centers last year. The new installations will be in contact centers responsible for handling the UK Government's two new tax credits, Child Tax Credit and Working Tax Credit. more »

Circuit City Selects Astea
Astea announced that Circuit City Stores has selected Astea AllianceEnterprise Suite software for its new Installation Scheduling System. They believe the growing installation business will benefit greatly from the flexibility of the Astea software and will enable them to better schedule their network of installers. more »

SSPA Connect
Leveraging the expertise from 2,200 member support centers, The Service & Support Professionals Association (SSPA) and ePeople, announced the launch of SSPA Connect, an online member-to-member support service that previews the new model for the delivery of support. more »

Comcast Selects SupportSoft
SupportSoft announced that Comcast Cable Communications has entered into an agreement to utilize SupportSoft's new SmartAccess Solution to provide an installation wizard for broadband services. SmartAccess facilitates PC configuration at time of customer installation and enables ongoing support for the lifecycle of Comcast's high-speed Internet customers. more »

TeamShare Presents Free Seminar Series
TeamShare announced new offerings in the company's free seminar series focusing on Product Lifecycle Management. The next series of seminars will take place in three U.S. cities from October 16-22, with additional locations to be announced at a later date. more »

GoToMyPC Momentum
Expertcity reports that its GoToMyPC Channel Partner Program has acquired 100 new contracts since the launch of the program in August. With GoToMyPC Corporate 3.0, small to medium-size businesses can enable a secure telework solution for their remote workers and mobile professionals. more »

• IEX Receives CRM Award
  
• Blue Pumpkin Names CTO
  
• Interface Software Announces Support For InterAction
  
• F. Schumacher Selects J.D. Edwards
  
• MediaBin Integration With Microsoft
  
• Wine Spectator Toasts Vignette
  
• Epsilon Announces Support For Unica