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ServicePower Announces 5.1
ServicePower announced a new release of its product SERVICEPower. Available immediately, Version 5.1 incorporates architectural advancements that allow it to deliver new levels of scalability, performance, and operational resilience. more »

Vocus Releases Web Services API
Vocus announced the release of its Web services application programming interface (API) built using Microsoft (MSFT) XML Web services and the Microsoft .NET Framework. The Web services API aims to make it easy for companies to integrate the Vocus Public Relations automation suite with other sales, marketing and business enterprise applications.

Chris Selland To Chair CRM Track
Chris Selland, Managing Director, Reservoir Partners will guide attendees through the CRM Strategy Track-one of three in-depth program focuses also including CRM Business Case/Value Proposition and Technology Tracks at DCI's CRM Leadership Summit this October in San Francisco. The Strategy Track will focus on helping senior level executives and managers understand, recognize and work through the difficult tradeoffs and tough decisions associated with CRM and make the informed choices that fit an organization's goals, culture, structure and customer requirements. more »

Fitzpatrick & Uffer Debuts Consultancy For CRM
Fitzpatrick & Uffer was launched as a consulting company focused exclusively on delivering marketing strategy plan development and program execution for high-tech businesses. Founders, Julie Fitzpatrick and Ellice Uffer, will lend their industry experience and expertise to help high-tech organizations focused in the CRM marketplace.

Metrix Accelerates Service Automation ROI
Metrix is announcing new partner relationships at the AFSMI (www.afsmi.org) Summit and Expo. Metrix is also demonstrating at their booth, ROI generating solutions for field service. more »

Fire, Ready, Aim Misses The Mark For CRM
How to Align Business Process Requirements with CRM Strategy To Hit Your Business Objectives. Larry DeBoever, EVP for Experio Solutions will moderate an expert panel including Dan Barfield, CIO of Actel; Anna Suarez, Manager, Database Marketing at VeriSign; David Roberts, a CRM consultant at Accenture; Bill Levesque, CIS Program Director at Altera; and industry consultant Beatrice Blatteis. The event is Thursday, October 17th, 2002 6:00 - 9:00 p.m. in Redwood City. Admission is $40 in advance, $50 at the door. To register, just go to: www.ersvp.com/reply/crmasfoct02

SSPA Selects ePeople Teamwork
The Service & Support Professionals Association (SSPA) announced a partnership to create SSPA Connect, an online member-to-member support service. Powered by ePeople Teamwork, SSPA Connect will provide SSPA members with the ability to tap into the collective brain trust of the organization's 2200 member support centers for assistance with day-to-day support management questions and concerns. more »

LumenVox Announces Training System
LumenVox announced a new training system, that when using their Speech Recognition Engine (SRE), enhances the accuracy of the application. LumenVox has developed new acoustic models, based on task-dependant data to improve accuracy. This new training system will accept virtually any speech data with its transcription as input, and produce trained models tailored to a company's requirements.

InQuira Announces New Versions
InQuira announced new versions of its industry-specific dictionaries that enable companies in the automotive, financial services, utilities, consumer manufacturing, high tech and telecommunications industries to deploy a range of self-service and search software applications for increasing customer satisfaction, lowering service costs on the Web and in customer support call centers.

• Pivotal Announces Results
  
• Noble Systems Improves Performance
  
• Regulus Group With Exstream Software
  
• Concerto Announces Partnership