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Pivotal Acquires MarketFirst
Pivotal announced the signing of a definitive agreement to acquire MarketFirst Software. Pivotal will issue common shares in exchange for all of the issued and outstanding securities of MarketFirst. The transaction is subject to customary and regulatory closing conditions.

Wishbone Systems Announces New Product
Wishbone Systems announced the availability of ServiceSuite 2.0. Wishbone Systems latest release of its Service Suite delivers a software solution designed to address field service resource management and optimization, web and wireless communications with field service technicians, as well as critical management reporting.

Brooktrout Delivers Call Recording Platform
Brooktrout Technology announced the availability of the RealBLOCs DR-A advanced call recording platform, featuring recording accuracy and clarity for building scaleable, open system, call logging and quality monitoring applications. The RealBLOCs DR-A can be used for the recording and archiving of telephone conversations in emergency call centers, air traffic control centers and correctional facilities, as well as for liability recording in financial transaction systems. Selective recordings can also be made for quality monitoring systems such as those deployed in a contact center for performance monitoring and the coaching of agents.

Convergys WIZARD Release 7.6
Convergys announced the availability of WIZARD Release 7.6. The new version incorporates numerous enhancements that can enable cable, satellite, and broadband service providers to support and track their customer premise equipment, care for their subscribers, and define bill time discount options more effectively.

Spanlink Introduces Concentric Solutions
Spanlink announced that they have changed the name of their FastCall product suite to Concentric Solutions. FastCall provides tools for the agent, the supervisor, the IVR system and the customer to improve each stage of the contact, from initial call routing, to call handling and coaching, to after call work.

ServiceWare And Six Sigma Academy Announce Partnership
ServiceWare announced a technology partnership with Six Sigma Academy. Under the terms of this partnership, ServiceWare will provide, develop and support the enterprise portal framework embedded within Six Sigma Academy's knowledge management tools. more »

Align360 Partnership With Swallow Information Systems
Align360 announced a partnership with Swallow Information Systems to will make it the sole distributor of Charter Continuum software for North America. Charter Continuum is a CRM solution designed specifically for business-to-consumer organizations with a complex level or high volume of customer interactions.

T. Rowe Price Chooses NICE
NICE Systems announced that it was awarded a customer experience management (CEM) contract by T. Rowe Price Group. The NICE system will be used to record all transactions for compliance purposes and to monitor customer interactions in the contact center to ensure optimum customer service.

Chordiant Financial Results Webcast
On October 22nd, Chordiant Software plans to announce its financial results for the third quarter, which ended September 30, 2002. Management's regular quarterly teleconference will be Web cast live for all investors and archived on the Chordiant Web site. more »

Sabre Holdings To Use Teradata For CRM
Teradata announced that Sabre Holdings Corporation will use Teradata for its customer relationship management (CRM) data warehouse project after conducting extensive benchmarking tests.

• Novartis Pharmaceuticals Using Siebel
  
• Universities With SAP Campus Management Solution
  
• Apropos Announces CTO