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IBM, PwC Complete Sale Of PWC Consulting
IBM and PricewaterhouseCoopers announced IBM's acquisition of PwC Consulting, the global management consulting and technology services unit of PricewaterhouseCoopers. The deal was approved by PricewaterhouseCoopers member firms and partners globally, and has received all regulatory clearances, including in the United States and the European Union. Under terms of the transaction, IBM has paid PricewaterhouseCoopers approximately $3.5 billion in cash and stock.

New Teradata CRM Program
In a move designed to meet clients' business needs in the context of a cautious "try-then-buy" information-technology spending environment, Teradata, a division of NCR, has announced a new program that offers analytical CRM software on a six-month trial license basis. Teradata will implement its marketing analytics and campaign management software, typically in less than 60 days, enabling clients to evaluate the results - specifically the return on investment (ROI) potential.

Sane Solutions Releases NetTracker 6.0
Sane Solutions announced the availability of NetTracker 6.0. This new version contains a new intuitive graphical user interface (GUI) with reporting functionality, designed to increase the speed with which users reach actionable visitor data.

Talisma Offers Outsourced Expert Services
Talisma begins offering a series of business-related outsourced services called Talisma Expert Services. Highlights of these offerings include outsourced customer support, administration and campaign management. more »

Siemens Announced HiPath ComResponse
Siemens announced HiPath ComResponse, a web-based communications portal that is designed to provide a self-service interface to enterprise business customers and colleagues via touch-tone or voice commands. It is designed to increase productivity by reducing or perhaps eliminating multiple and redundant communication attempts.

Witness Announces Results
Witness Systems announced preliminary results for its third quarter ended September 30, 2002. Based on initial analysis, the company expects total revenue for the quarter to be approximately $15 million, as compared to previous estimates in the range of $18 million. This represents an expected net loss in the range of ($0.04) to ($0.05) per share, as compared to earnings estimates of approximately $0.03 per share. more »

Cerado Chosen By Inovis
Cerado announced that Inovis has selected Cerado as a solution to better understand the needs of its customers, prospects, and the competitive environment. Inovis selected Cerado to capture and analyze win-loss information from sales deals across various industries and geographies.

Primus Announces Preliminary Results
Primus Knowledge Solutions announced preliminary results for the third quarter ended September 30, 2002. Revenues for the third quarter will be approximately $6 million, an increase of more than 40%, compared with $4.2 million for the second quarter of 2002. Net loss is expected to be approximately $0.07 to $0.09 per share, compared with a second quarter 2002 net loss of $0.17 per share. more »

Oracle Receives Award
Oracle announced that Oracle Support Services has received the 2002 Software Technical Assistance Recognition (STAR) Award for excellence in customer support service from the Service and Support Professionals Association (SSPA). The SSPA honored Oracle Support Services in the "Innovative Support" category, recognizing Oracle's efforts to enhance the Oracle Customer Experience by delivering proactive technical support services. more »

Advanced Solutions International Wins Award
The Service & Support Professionals Association (SSPA) announced that Advanced Solutions International (ASI) was recognized for their customer service excellence with the SSPA Software Technical Assistance Recognition (STAR) Award. Chosen as the best in what they do, ASI was honored for delivering exemplary technical support to their customers and presented with a 2002 STAR Award in the Emerging Company category. more »

• NICE Awarded Contract By T. Rowe Price
  
• Shinsei Bank Standardizes On Siebel
  
• Axeda Systems And ClickSoftware To Automate
  
• Arctic Cat Selects SAP
  
• TSANet Announces Three New Members