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Kanisa Announces Acquisition Of Quiq
Kanisa announced the acquisition of Quiq, a company that helps harness the knowledge of user communities to augment technical support. Kanisa's acquisition of Quiq brings together two experts in knowledge-driven customer service for technology companies.

divine MindAlign Announced
divine announced the availability of the latest version of divine MindAlign, a solution providing a channel for business communication. As a result, divine MindAlign aims to enable collaboration across the enterprise and with customers and key business partners. more »

HDI And Robert Half Launch Online Career Portal
Help Desk Institute (HDI) and Robert Half Technology announced the launch of the HDI Career Center. Designed for help desk, support and IT professionals, this new resource was co-developed by the two organizations as part of their partnership, which was announced in April 2002. more »

WebSurveyor Releases Online Survey Hosting Service
WebSurveyor announced that it is releasing WebSurveyor 4.0, its enhanced survey tool that aims to improve how organizations survey their customers, prospects and employees. WebSurveyor 4.0 is more powerful and versatile, enabling organizations to conduct complex surveys without sacrificing current functionality or WebSurveyor's ease-of-use. more »

NetOp Adds Support Options
CrossTec announced the release of NetOp Remote Control v7.5. The new version the remote control software application, boasts support for the widest range of operating platforms, enhanced security, inventory and asset management and an extensive list of new features all targeted at ensuring fast, simple and secure remote control for global enterprises. more »

Bank Of New York Selects Pegasystems
Pegasystems announced that The Bank of New York has signed an agreement to deploy PegaINTEGRATED INVESTIGATIONS for Payments to automate investigation and customer inquiry management activities within the bank's funds transfer and foreign exchange operations. To date, six of the top 10 global banks have implemented Pegasystems' investigations software, and more than 50,000 wire transfer investigations are handled by the company's applications every day.

Users Choice Awards Announces Winner Of Voter Incentive
The Users Choice Awards drew one name from the more than 8000 votes that were cast during the Fourth Annual awards in 2002. This year's winner is Angela Gilbert, sales representative for Heavenly Valley Ski Resort in Lake Tahoe, Nevada. Angela will receive the $500 in American Express Gift Cheques. To see the names of the winners of the Users Choice Awards for 2002, click below and click on the two most recent news stories. more »

Ready For CRM?
If your organization is considering implementing CRM (Customer Relationship Management) you may wish to attend the workshop "Is Your Organization Ready for CRM, and Are You Prepared to Implement It?" co-presented by CRMA -Atlanta and AFSMI. To register: www.crma-atlanta.org/meeting.html

Chordiant To Hold Symposium
Chordiant announced that it will hold its exclusive annual Symposium entitled, "Managing Business Processes and Infrastructure to Deliver 'Always On' Customer Relationships." This year's Symposium is designed specifically for chief executives, vice presidents and directors running the marketing, selling or servicing operations for large financial services, retail banking, insurance and telecommunications enterprises. more »

HVB Direkt Taps KANA
KANA announced that HVB Direkt, an outsourced contact center service focused on the financial services industry, automatically responds to more than 8,000 e-mails per month with KANA Response software. As a result, HVB Direkt has improved customer service without increasing costs in the contact center.

SSPA Presents STAR Award To SupportSoft
The Service & Support Professionals Association announced that SupportSoft was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held SSPA Conference@Savannah. Chosen as the best in what they do, SupportSoft was honored for delivering a technical support solution and presented with a 2002 STAR Award in the Support Technology Vendor category. more »

Witness Recognized
Witness Systems announced that it has been named to Software Magazine's "Software 500" for the fourth consecutive year and VARBusiness Magazine's "VARBusiness 500" for the second year in a row. more »

• TidalWire Uses Siebel
  
• BMC Software Joins Forces With SAP
  
• ATG And Nike Co-host CRM Roundtable