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Amdocs Announces ClarifyCRM 11
Amdocs announced the latest release of its Amdocs ClarifyCRM software. Amdocs ClarifyCRM Release 11 delivers browser-based applications, simplifies legacy system integration and enhances business process management.

Vocus Launches German Language Edition
Vocus announced the launch of a German-language edition of Vocus Public Relations. Vocus Public Relations helps corporations manage and automate corporate communications initiatives.

Teltone Unveils Voice Solution
Teltone announced general availability of ReVo, the newest addition to the OfficeLink product family. ReVo enables both general teleworkers and virtual contact center agents to remotely access all the features of their corporate telephone system, regardless of switch type or work location. ReVo adds user profiles for quick configuration of commonly used options to the already feature rich OfficeLink application, and integration with Outlook and other address books through LDAP, for fast lookup and dialing of contacts.

SYMON Announces Product Launch
SYMON announced the availability of Contact Centre COMMUNITY 2.0. Contact Centre COMMUNITY is a workforce application that includes features designed for ease of use. The COMMUNITY "Step Process" is an embedded process knowledge, navigation and training tool.

HDI Announces Two New Chapters
Help Desk Institute (HDI) announced the formation of two new local chapters - the Austin, TX chapter and the Sonoran Desert (Tucson), AZ chapter. The new chapter's kick-off meeting will take place on Wednesday, September 25th at 2:30pm, and will feature a presentation by Ron Muns, founder and CEO of HDI. more »

IEX Announces TotalView User Conference
IEX announced the company's third annual TotalView European User Conference, scheduled for September 23-25, 2002 at the Hotel NH Parque Avenidas in Madrid, Spain. The conference theme, 'In Perfect Harmony' focuses on how TotalView Workforce Management helps contact centers manage resources in a coordinated manner to achieve their operating goals. more »

Apropos Ranked As Market Challenger
Apropos announced that it has been ranked as one of five market challengers in META Group's recently released METAspectrum for Computer Telephony Integration. The METAspectrum evaluation is designed to provide an objective assessment of companies providing computer telephony integration (CTI).

CIGNA Implements Exstream
Exstream Software announced that CIGNA Retirement & Investment Services has chosen its Dialogue software to produce newly designed retirement statements customized to the needs of nearly 3,200 plan sponsors and 1.5 million plan participants in CIGNA-provided defined-contribution and defined-benefit retirement plans. CIGNA's new statement required software that could provide personalized messaging capabilities, dynamically insert charts and logos, and facilitate development and implementation of statement enhancements to within a three-month production cycle.

Concerto Launches Alliance Program
Concerto Software announced the launch of its enhanced Technology Alliance Program. The program is designed to strengthen relationships with existing technology partners and to develop alliances with complementary solutions providers.

• Computershare Invests In Siebel
  
• Hyatt Goes Live with ATG
  
• Loquendo Technology Powers Credit Mutuel Group