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TECTURA Acquires Select Systems
TECTURA announced their intention to acquire San Mateo-based Select Systems. This acquisition merges TECTURA's national services practice with additional technology solutions and professionals from Select Systems.

AIM Selected For Atos
AIM technology announced that the AIMCall application for contact center performance management has been chosen as part of the Contact Center Optimization offering within Atos Origin's Enterprise Technology Centre in Watford, England. AIMCall is designed to consolidate enterprise data and provides analysis of key performance indicators - specifically those critical to the management of the contact center. more »

Change Management Expert Undergoes Overhaul
Applied Innovation Management announced upgrades to its existing web-based Change Management Expert software system, boasting new features and an improved workflow scheme. Users no longer simply attach notes to a ticket to verify changes as it passes freely through the system. Now, an issue must go through a step-by-step approval process before it can be passed along through the system to each individual down the chain of command.. more »

ViryaNet And Xybernaut Deliver Mobile Field Force Automation
ViryaNet announced a joint marketing agreement with Xybernaut. Solutions created and marketed under this agreement will allow field technicians to receive and report important work order information using Xybernaut mobile/wearable computing devices integrated with ViryaNet's flagship product, ViryaNet Service Hub. The goal for the combined solutions is to increase technician productivity and help service organizations achieve a greater return on their IT investments.

ePartners Launches Seminar Series
ePartners is announcing its Outpacing the Economy seminar series schedule. Its free half-day application seminars provide senior level executives with information on how their companies can improve financial performance, increase productivity and create a more agile business. more »

RealDialog Highlighted On Webcast
LiveWire Logic announced a webcast highlighting the self-service technology of RealDialog. The webcast entitled, "Conversations with a Virtual Service Agent", will be held on Sept. 25, 2002 and will highlight the technology developed that enables automated conversations between website visitors and RealDialog's automated agents. more »

Witness Extends VoIP Recording Capabilities
Witness Systems announced extended VoIP support for its eQuality software suite. Companies that have chosen to converge their voice and data networks can leverage eQuality's synchronized voice and data recording capability to help ensure consistent, effective customer service. more »

Blue Cross & Blue Shield Chooses Eyretel
Eyretel announced that Blue Cross & Blue Shield of Rhode Island has chosen Eyretel's recording, monitoring, and analysis suite for installation in its customer service call centers to replace its current manual processes. Blue Cross & Blue Shield of Rhode Island will install Eyretel's suite of performance measurement, quality monitoring, and interaction recording and analysis systems. more »

The Future Of The Support Executive
The Service & Support Professionals Association (SSPA) announced the featuring of Five Tracks each with five focused sessions for a total of 25 sessions designed to unlock the secrets to mastering the future of customer service and support for the SSPA Savannah Conference. more »

Chordiant To Discuss Web Services
Chordiant announced that it will be holding a discussion regarding the impact of Web services on enterprise software ecosystems on Wednesday, September 25, 2002. Murthy Nukala, lead analyst of The Sand Hill Group, and David Bernstein, chief technology officer at Chordiant, will explain how Web services promise to deliver true interoperability between multiple front-office, back-office and CRM systems. more »

IEX Appoints VP
IEX announced that it has named Jim Quiggins as vice president of global sales and marketing. Highly accomplished in the contact center and application software markets, Dr. Quiggins joins IEX with a 20-year track record in sales and marketing management. more »

• MarketSoft Announces 91% Customer Satisfaction Rate
  
• Onyx Continues Expansion In Asia
  
• Providian Financial Corporation With Envision Telephony
  
• webMethods Supports Universal Application Network
  
• Raiffeisen Group Austria Banks On Vignette