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Witness Systems Joins CRMAdvocate
Witness Systems announced that it has joined CRMAdvocate, an association of more than 30 leading customer relationship management (CRM) organizations. Through its participation in the CRMAdvocate program, Witness Systems will work with industry leaders and program members to address key issues and provide the program's Web site visitors with a range of information and content surrounding technology innovations. more »

ServiceWare eService Suite 4.5
ServiceWare introduced version 4.5 of its core offering, eService Suite. ServiceWare's Web-based eService Suite software, powered by MindSync, a self-learning, self-organizing search technology, is designed to empower organizations to capture intellectual capital, develop and manage a repository of knowledge and effectively answer inquiries over the Web and in the contact center. more »

AIM AIMScore 2.0
AIM technology announced the availability of AIMScore 2.0 at Call Centre Expo in Birmingham, UK. With AIMScore, businesses can identify patterns and trends in performance and use these insights to make timely decisions about how to meet organizational goals for profitability and enhance service quality and operational effectiveness. Using the AIMScore scorecarding methodology aims to improves agent and overall contact center performance, resulting in higher quality customer experiences. more »

Jeeves Solutions Extends Vertical Market Expertise
Jeeves Solutions announced availability of its Automotive Knowledge Pack (KP). Leveraging Jeeves' experience in handling questions, the Automotive KP helps automotive Web sites deliver answers to their users through JeevesOne, Jeeves Solutions' automated self-service software. more »

RightNow Receives Patent
RightNow announced it has been granted a patent for its time-based ranking of knowledge item relevancy. Time-based ranking of knowledge items ensures the first topics customers see when they come to a Web site seeking answers are those that are currently of greatest interest to them. more »

Eyretel Joins Cisco Partner Program
Eyretel announced that it has joined the Cisco AVVID (Architecture for Voice and Video Integrated Data) Partner Program as an IP Telephony Solutions member. Eyretel's IP Telephony recording system - MediaStoreIP - provides customers with software-based voice and data recording and analysis applications that are verified by an independent testing organization to operate with Cisco System's IP Communications telephony system. more »

The "Wired City" Selects SAP
SAP Public Services announced that the city of Tacoma, Washington, known as "America's #1 Wired City," will become one of the first cities to implement the entire mySAP.com suite of e-business solutions, including mySAP Customer Relationship Management (mySAP CRM). The solution will integrate the city's general government and utility administrative systems, including fire, police, public works, economic development, and other general government functions, as well as power, water, sewer, solid waste, and storm drain utilities.

Chordiant Software To Present
Chordiant Software announced that it will present and be an exhibitor at the National Association of Investors Corporation 2002 National Congress & Expo, being held at the Oregon Convention Center in Portland, on Friday, September 20, 2002. The Chordiant presentation will be made by Steve Vogel, Chordiant Senior Vice President & CFO. more »

SSPA Europe To Host Summit
The Service & Support Professionals Association (SSPA) announced that the next SSPA European event will be the Service Strategies Summit, a two-day conference held at the Barbican in the City of London, organized by SSPA's media partner Customer Service News. This event is aimed at all support and service professionals bringing fresh ideas and thinking into both their operations and strategies. more »

Primus Recognized
Primus Knowledge Solutions announced that is has been acknowledged by Software Magazine's 20th Annual Software 500. Primus ranked in the top fifty percent of all companies and was recognized for the adoption and successful revenue generation of its suite of knowledge management software. more »

E.piphany Listed As Visionary
E.piphany announced that it was listed in the "Visionaries" category in a recent Gartner Magic Quadrant research note on sales opportunity management systems. E.piphany also announced that Pioneer Investments completed its upgrade to the E.piphany Sales 6 module in less than four weeks.

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