Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get Chapter 19 - Creating the Relationship Enterprise, from Kenneth Carlton Cooper's new book, "THE RELATIONAL ENTERPRISE: Moving Beyond CRM to Maximize All Your Business Relationships."
Subscribe Now!

Outsourced CRM: Keys to Success
Join industry expert Duffy Campbell as he explains why companies are increasingly turning to outsourcers to manage their customer care. Learn how today's top companies are saving money while actually improving the quality of their customer service. And discover the strategies and tactics to employ to successfully establish and manage a relationship with an outsource provider. more »

Discern Announces ReportCard Software
Discern Communications announced that they have enhanced the reporting capabilities of Discern question answering software to monitor the software's ability to resolve customer self-service inquiries. The new ReportCard monitoring software assesses customer satisfaction and application performance, as well as analyzes system operation to help administrators keep the system optimized and keep costs down.

SafeHarbor Seminar
Timothy Hickernell, a self-service thought leader and a top META Group analyst on CRM / e-service, will be the keynote speaker at an upcoming seminar entitled, "Web Self-Service: Get the R.O.I. without the R.I.S.K." The seminar will be held Oct. 8, 2002, at the San Jose Museum of Art, from 8 a.m. to noon, and will include breakfast. more »

Primus Powers Fujitsu
Primus Knowledge Solutions announced that the Fujitsu Group has been successfully using Primus software to improve help-desk service and to launch Web-based self-help. Fujitsu Services Helpdesk, part of the Fujitsu Group has implemented the Primus eServer knowledgebase to support 11,000 employees in the United Kingdom and Europe. more »

NetLedger Launches NetCRM
NetLedger announced NetCRM, an online customer relationship management (CRM) solution designed to automate "front-office" customer interaction -- from marketing to sales to support to account management. In addition to offering broad functionality for sales force automation, marketing automation, and customer support, NetCRM adds important new features such as: Sales order management, Marketing automation, Customer Support Automation, and Partner relationship management.

HDI eUniversity Launches
Help Desk Institute (HDI) announced that it has launched HDI eUniversity, providing support professionals with HDI's online professional development, training and certification programs, as well as training and certification offerings from other vendors, including NETg, a part of the Thomson Corporation. more »

Courion Delivers To GE
Courion announced that GE has implemented Courion's PasswordCourier to enable its employees to securely reset their own passwords without having to call a help desk agent. GE expects the number of passwords automatically reset by PasswordCourier to increase to over 10,000 per month. more »

Magic Software Launches Training Initiative
Magic Software announced the launch of a free web based training initiative for Magic eDeveloper v9.3. Magic eDeveloper aims to enable developers to directly access and manipulate extensible markup language (XML) data and instantly assemble Web Services applications utilizing its new Web Services Assistor for Web Services Description Language (WSDL) operations.

Sensis And Amdocs Extend Agreement
Amdocs and Sensis announced a five-year outsourcing agreement as an extension of their existing outsourcing agreement through to 2007. Under the terms of the agreement, Amdocs will continue to provide Sensis with an outsourcing solution for complete data center and facility management, software maintenance, and support services for existing and future advanced solutions and products.

• BMC Software Announces Siebel Validation
  
• Eco-Tec Selects Selltis