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ASC Software For Contact Centers
ASC telecom announced INSPIRATION, a suite of Quality Monitoring applications. ASC's quality monitoring solutions record the total interaction between customers and contact center agents for evaluating the agent and improving the customer interaction.

White Paper Measuring Feedback Analytics
CustomerSat released the white paper "Measuring ROI of Real-time Feedback Analytics", introducing a new methodology, developed and refined over five years by CustomerSat, showing how high ROIs and fast paybacks are achieved by implementing customer feedback processes. more »

Latimes.com Selects EchoMail
EchoMail has been selected by latimes.com, the daily news Web site of the Los Angeles Times, to handle its growing E-Mail volume and expand its customer care services. EchoMail is an organization focused on E-Mail Management for both inbound customer care and outbound E-Mail marketing.

Microsoft Customer Central Joins SSPA
The Service & Support Professionals Association (SSPA) announced that Microsoft Customer Central has joined SSPA. SSPA is dedicated to enhancing the roles of support professionals and serves as a vehicle for growth of the support management profession. more »

TeamShare Seminars
TeamShare completed a first round of free seminars focused on the Software Development Process. The seminars featured presentations by TeamShare customers, including LookSmart, AT&T Broadband and IndyMac Bank. more »

WebEx & InstantService Team
InstantService and WebEx will team up to host a cybercast with presenter Sony Online Entertainment on "Chat and the Online Gamer." To sign up for the cybercast, go to www.instantservice.com/news/events.html

Epicor Earns Award
Technology Marketing Corporation (TMC) has honored Epicor Software and its Clientele Customer Support 8.0 solution with the 2002 TMC Labs Innovation Award. As previously announced by Epicor, Clientele Customer Support 8.0 is a CRM application architected on the Microsoft .NET Platform. more »

divine Receives Award
divine announced that it has been named to the Deloitte & Touche "Technology Fast 50" Program for Chicagoland as the top-ranked "Rising Star," a special category based on the percentage of growth in fiscal year revenues from 1999- 2001. divine's three-year revenue growth of 19,148 percent gave it a first- place ranking in the Fast 50 "Rising Star" category for Chicagoland. The average increase in revenues among companies who made the Fast 50 for this region was 3,775 percent. more »

• Nova Southeastern University Selects NiceVision
  
• Hispanic Teleservices With New Facility
  
• BroadVision Names VP
  
• ETS To Deploy Simtrex