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Inova Introduces Business Activity Monitoring Solution
Inova introduces Inova Business Activity Monitoring: custom solutions addressing the cross-industry demand for a means to manage live and historical business information across multiple sources and geographic areas. Inova has established the Business Solutions Group to provide professional services focused on Business Activity Monitoring consulting and implementation.

Controlling Costs Survey By eOn
eOn announced findings of a recent survey taken at its annual Users Group Conference. The results show that 75 percent of contact center managers polled see "controlling costs" as the main challenge facing contact centers industry-wide in the year. more »

Microsoft Acquires Xdegrees
XDegrees announced that it has been acquired by Microsoft. As a result of the transaction, Microsoft will acquire the assets of XDegrees for an undisclosed amount, and a team will relocate to Redmond, Washington. XDegrees focus on delivering solutions for distributed information access has synergies with Microsoft's focus on storage.

Mannatech Installs Eyretel
Eyretel announced that Mannatech has installed Eyretel's contact center optimization products in its three order processing and customer service call centers. Mannetech uses Eyretel's products to assist with dispute resolution and selective quality monitoring for their customer service representatives. more »

Barrick Gold With Epicor
Epicor announced that Barrick Gold has selected Epicor to help improve and drive decision-making capabilities throughout its operations. Gold producer Barrick chose e by Epicor with its analytic and financial services applications to automate and streamline financial operations. more »

Motive Becomes SSPA Sponsor
The Service & Support Professionals Association (SSPA) announced that Motive has registered as a Gold Sponsor of the SSPA Conference@Savannah. The SSPA Conferences offer opportunities to some of the key vendors in the service and support industry to showcase their products and services, face-to-face, to a select group of executives attending the conference. more »

HDI Announces Platinum Plus Membership Package
Help Desk Institute (HDI) announced its newest membership package, "Platinum Plus." HDI's Platinum Plus package was created in response to requests from HDI members and support industry executives, and is designed to provide HDI membership benefits to multiple individuals within an organization. The new package also includes two complimentary registrations for HDI online certification training. more »

divine Helps Contact Center Customers
divine announced that it will hold a series of seminars jointly with the Direct Marketing Association (DMA) to educate customers on the new predictive dialer regulations recently passed by California. The seminar will also feature divine experts discussing techniques for operating outbound campaigns to ensure compliance with these regulations. more »

Onyx Enters China Market
Onyx announced its entry into the market for CRM in mainland China. The company has signed a master reseller agreement with North 22 Solutions, in which North 22 will market and promote Onyx Enterprise CRM solutions in the Chinese market.

UBS Selects Vignette
Vignette announced that UBS has selected Vignette software to build "myUBS," its personalized customer information portal and company intranet to increase customer satisfaction and improve productivity. UBS implemented the portal by leveraging Vignette's support for open standards to integrate back-office systems. The inherent flexibility and scalability of the solution has allowed the bank to modify and increase the size of its Web offering to meet a continuous rise in traffic to the site.

NativeMinds Appoints CEO
NativeMinds announced that Peter Micciche has been named chief executive officer. Micciche, former chief executive officer of Kinecta, will lead the executive management team and shape the vision and direction of NativeMinds. more »

• IBM And Siebel Extend Alliance
  
• DBM Chooses Cyracle
  
• Powergen With Protagona
  
• 4C For Charity Selects Touchstone