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KANA Response 7.5 Released
KANA announced the availability of KANA Response software version 7.5. Response 7.5 is an internationalized product and is designed to accommodate localization, enabling companies to answer inbound e-mail and Web inquiries, regardless of which language the e-mail was written in.

divine Announces Virtual Reference Desk
Leveraging its expertise in the library market and its Customer Interaction Management solution, divine NetAgent, divine introduced the latest version of divine Virtual Reference Desk, a customer interaction solution that is designed to allow library reference departments to extend their services online. As a result, libraries can offer the same level of customer service to their patrons online as they do in person, and increase support of geographically dispersed and remote users. more »

LiveWire Logic Into Outsourced Call Center
LiveWire Logic announced the first implementation of RealDialog into an outsourced call center. Tech24.com has chosen to implement a RealDialog Agent as an integrated part of their solution offering. more »

MicroStrategy Announces New Version
MicroStrategy unveiled a new version (7.2.1) of its MicroStrategy 7i platform designed to meet the requirements for financial reporting and analysis imposed on business by new government mandates. MicroStrategy's new financial reporting features are specifically designed to help public companies get better visibility into their financial records and allow their officers to certify their statements with confidence.

Talisma CRM Selected By Xchanging
Talisma announced that its flagship service solution has been selected by Xchanging to be incorporated into Peopleportal, an integrated service delivery platform developed by Xchanging. more »

Banter Secures Funding
Banter announced that it has received $18 million in oversubscribed financing from an investment group led by Financial Technology Ventures, and including Mayfield, RBC Technology Ventures and Lucent Venture Partners. more »

SalesLogix Wins Users Choice Award
SalesLogix announced that it has been named a Gold Award winner in The Fourth Annual Users Choice Awards, sponsored by RealMarket. SalesLogix received the Gold Award in the CRM Suite - Mid-Market category. Gold Awards were issued for products or services that scored highest in their category, had widespread voting and had at least three competitor products that also received broad support. more »

Jeeves Solutions Selects DataDirect
DataDirect announced that Jeeves Solutions has selected DataDirect Connect for ODBC to help port the JeevesOne application to Solaris. Designed to improve the efficiency of the Web as a support and sales channel, JeevesOne expands the breadth of interaction that customers have with companies online. more »

NetOp School Wins Award
NetOp School, which provides teachers with a combination of essential tools for networked classroom instruction won an "Award of Excellence" from Technology and Learning Magazine. The award is NetOp School's second major distinction of the year. In May, the product was named winner of the Media and Methods Magazine Portfolio Award. more »

Epicor And Cubic Compass Announce Alliance
Epicor announced that it has signed an OEM agreement with Cubic Compass Software to provide customized self-service Web- portal solutions to small and mid-size enterprises. Cubic Compass is a vendor of software and services that enable the publishing and sharing of information over the Web. more »

Reynolds And Reynolds Re-Certified
The Reynolds and Reynolds Company announced that its Technical Assistance Center (TAC) has achieved re-certification under the Support Center Practices (SCP) Certification program. Reynolds received this recognition for the third consecutive year after an audit of its Dayton, Ohio support center. more »

• Time Warner With Convergys
  
• A&E Turns To ATG
  
• Firstlogic Announces iSummit Online Conference