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RealDialog Launched
LiveWire Logic announced the initial general availability of RealDialog, a customer self-service solution to deliver an automated agent capable of engaging customers in a web-based dialog to more accurately provide answers. RealDialog uses computational linguistics at its core to parse user questions and understand the intent of a users' request. more »

Salesnet Announces Web Services API
Salesnet announced the general availability of its Web Services application programming interface (API) built using the Microsoft .NET framework. Salesnet's Web Services API aims to enable integration between its SFA solution and other Customer Relationship Management (CRM) and enterprise applications. This functionality will allow customers to leverage existing technology investments and supports the flow of customer and sales data.

Acxiom Unveils Solutions
Acxiom introduced Acxiom PATRIOT Act Solutions, a complement of advanced technological solutions to help financial service providers such as banks, brokerage companies and insurance providers comply with new regulations under the USA PATRIOT Act designed to fight terrorism. The solutions incorporate Sentricx, Acxiom's new data-driven identity verification product.

Service Management With mySAP.com
SAP announced its strategy for enhanced service-management capabilities with mySAP.com, for companies with service-related activities. Service Management with mySAP.com is designed to provide enterprises with field service management, sales and marketing, service parts management, and asset service management functionality in the support of after-sale service business processes.

Tradeshow Leads Management Solution Announced
BlueRoads and Lumin Leads Management announced that they have joined forces to provide a tradeshow leads management solution. This new solution is designed to allow the precise management of thousands of tradeshow leads from lead capture, to sales contact, to closed sales and to reported results.

SupportSoft Powers Charter
SupportSoft is now helping Charter Communications high-speed Internet customers get on-line customer service and support. With the recent launch of Charter's end-user support portal powered by SupportSoft, more than 900,000 Charter Pipeline high-speed Internet customers can find on-line self-help, fix problems with a few clicks, and receive support to enhance their service. more »

ServicePower And KonaWare Announce Web Seminar
ServicePower and KonaWare announced they will conduct a Web Seminar entitled "Maximizing field service with mobile workforce optimization solutions." The Web Seminar is free to registered attendees and may be accessed from any location. more »

Firstwave Introduces Mobile Order Entry
Firstwave announced the addition of a PDA-based, mobile order entry and processing component to its web-based eCRM Suite. The new module is designed to help customers extend the use of their CRM solutions into practical field operations, allowing sales people to interact with clients in a more efficient manner.

Siebel 7.5
Siebel Systems aims to redefine the standard for CRM with the delivery of business processes embedded in Siebel 7.5, the latest release of Siebel eBusiness Applications. Featuring best practices and new functionality for multichannel sales, marketing, service, and partner and employee relationship management, Siebel 7.5 is designed to enable organizations to leverage and modify proven business processes to deliver superior customer experiences.

ATG Helps The USDA
ATG announced that the United States Department of Agriculture (USDA) has completed the initial deployment of its Electronic Commodity Ordering System (ECOS). Developed by ATG partner EDS, ECOS leverages ATG's flexibility, Scenario Personalization and functionality to provide individual schools and school districts in California, Connecticut, Illinois and Virginia with the ability to manage the ordering process of non-perishable food products.

• Orange Switzerland Using NICE
  
• YCHANGE Partners With Roaring Pine
  
• Halifax Bank Chooses Unica