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"From the Top" Executive Interview With Oracle
Oracle prowess in database management is well known. Managing customer relationships means managing and coordinating large amounts of customer data. Learn how John Wookey, Oracle's number one person in charge of CRM, plans to leverage that database experience into a growing array of business applications. more »

Outsourced CRM: Keys to Success
Join industry expert Duffy Campbell as he explains why companies are increasingly turning to outsourcers to manage their customer care. Learn how today's top companies are saving money while actually improving the quality of their customer service. And discover the strategies and tactics to employ to successfully establish and manage a relationship with an outsource provider. more »

ePartners Acquires 121 Micro
EPartners announced its acquisition of 121 Micro. Randy Russell, former founder, president and chief executive officer of 121 Micro, will join ePartners' executive team as senior vice president of market development. 121 Micro is a developer of Web portal technologies leveraging Microsoft .NET. more »

ViryaNet Announces Partnership With Hitachi
ViryaNet announced a partnership with Hitachi Systems & Services. Hitachi Systems & Services, which has a very strong business within the manufacturing, trading, public, and financing segments, will offer systems integration and consulting related to field service management, and sell ViryaNet's Service Hub and suite of applications within its core markets.

Reports Shows ROI With mySAP CRM
SAP announced two independent ROI studies that demonstrate that mySAP Customer Relationship Management (mySAP CRM) customers are realizing financial returns on their investments through "connected" customer relationship management. The new studies indicate a 72 percent internal rate of return over two years for Digital Wellbeing, a prominent online provider of health and beauty products for the United Kingdom, and a 63 percent internal rate of return over a three-year period for ratiopharm, one of Europe's providers of generic drugs.

Cutter Studies CRM Satisfaction.
The Cutter Consortium recently surveyed 159 companies about their CRM initiatives and discovered that more than 75 percent expressed satisfaction with their organization's CRM efforts. "There is certainly evidence here that CRM dissatisfaction rates are not as high as those touted in the industry," said Curt Hall, a Cutter senior consultant in the business intelligence practice.

TeaLeaf Selected By Rogers
TeaLeaf announced that TeaLeaf IntegriTea will be implemented by Rogers Communications. Rogers will use TeaLeaf IntegriTea to ensure the reliability and accuracy of the company's Web presence and content.

SCHWARZ PHARMA Selects TRG
Tech Resource Group (TRG), has been selected by SCHWARZ PHARMA to provide Siebel ePharma 7 training for its United States sales force. TRG will train members of SCHWARZ PHARMA's US sales force on how to incorporate Siebel ePharma 7 into their business process.

• Itron With Siebel 7
  
• Convergys At yellowworld
  
• PeopleSupport Appoints New CFO