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ServiceWare Acquires InfoImage Assets
ServiceWare announced that it has acquired certain assets of the Phoenix-based InfoImage. InfoImage's feature product, Decision Portal, provides companies with an enterprise portal framework that is designed to consolidate information from disparate data sources and provides collaboration tools in one unified view. more »

Talisma Offers Outsourced Expert Services
Talisma began offering a series of business-related outsourced services called Talisma Expert Services. The services are available to both Talisma customers and non-customers who are looking for outsourced customer support, administration and campaign management. more »

TeamShare TeamTrack Selected By Intuit
TeamShare announced that Intuit has selected TeamTrack for its software development issue tracking system. Intuit will use TeamTrack as its issue tracking solution, and will also leverage TeamShare's implementation and integration services to ensure a migration from Intuit's legacy system data onto TeamTrack. more »

Peopleclick Acquires itiliti
Peopleclick announced that it has completed the acquisition of Minneapolis-based itiliti, a provider of Vendor Management Systems for the procurement and management of contract labor. The acquisition broadens Peopleclick's workforce management solution and aims to enable customers to use one platform for all personnel acquisitions, management and regulatory requirements.

Who Comes First, the Customer or the CSR?
When companies put employees and customers first, their employees are satisfied, the customers are loyal , their profits increase, and continued success is sustained. Learn from industry expert Oscar Alban how the service-profit chain can lead to profit, growth and higher CSR retention. more »

PCG Earns PeopleSoft CRM Certification
Platinum Consulting Group (PCG) announced that it has become a PeopleSoft Certified Consulting Alliance Partner. The PeopleSoft 8 CRM Certification program is a process that is designed to provide training through PeopleSoft University, and testing to evaluate the knowledge and expertise of consultants to implement, upgrade and optimize PeopleSoft products and technology. more »

Over 150 ACT! Add On Products
At launch, over 150 products in the ACT! add-on community are compatible with ACT! 6.0. Add-on products are available for vertical markets such as: Financial Services, Real Estate, Mortgage Banking, Recruiters, Insurance, Manufacturer's Representatives, and Credit and Collections. more »

Patricia Seybold Group Rates E.piphany Best Architecture
After an evaluation of architectures from E.piphany, Oracle, PeopleSoft, SAP and Siebel, the Patricia Seybold Group stated in a recent report, "Clearly E.piphany E.6 is the best architecture in the group of five CRM architectures that we evaluated."

• Nortel Extends Relationship With Rainmaker
  
• iManage And Interface Partner
  
• Convergys Appoints New CTO