Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get an informative white paper from ICT Group providing guidance for "Outsourcing CRM: KEYS TO SUCCESS."
Subscribe Now!

E.piphany Ships Customer Service System
E.piphany announced E.piphany Service 6As the newest solution within the E.piphany E.6 Platform. The E.piphany Service 6 family includes E.piphany Contact Center for agent-facing and multi-channel customer service environments, and E.piphany Customer Support for case-management environments. more »

Who Comes First, the Customer or the CSR?
When companies put employees and customers first, their employees are satisfied, the customers are loyal , their profits increase, and continued success is sustained. Learn from industry expert Oscar Alban how the service-profit chain can lead to profit, growth and higher CSR retention. more »

Banking Customers Benefit From HP
HP announced five new technology agreements valued at more than $25 million over the next two years with leading banks. The customer agreements use HP infrastructure solutions to support online core banking, as well as provide interfaces to 24x7 telephone banking, Internet banking, ATM transactions and future services. more »

HDI Launches Training Program
Help Desk Institute (HDI) announced that it has launched an online training program to deliver its HDI Certification preparatory courses. HDI’s new online courseware delivers instruction through streaming media presentations accompanied by downloadable course materials. more »

RealtyTrac Selects Jeeves Solutions
Jeeves Solutions announced that RealtyTrac has selected JeeveOne, Jeeves Solutions' natural language self-service technology, for its Web sites. Using the new service, called "Ask RealtyTrac," realtors, asset managers, investors, appraisers, homebuyers and distressed homeowners can now find information and answers to their questions online. more »

AAC To Sell, Implement And Support Eyretel
Eyretel announced that it has signed a reseller agreement with AAC Associates to sell, install, maintain and provide consulting services for Eyretel's Contact 7000 IP Telephony voice and data recording products. more »

UNT System Selects PeopleSoft
PeopleSoft announced that the University of North Texas System (UNT System) selected PeopleSoft's enterprise solutions, including Customer Relationship Management, Financial Management, Student Administration, Contributor Relations and Human Capital Management. The PeopleSoft applications will provide the UNT System with access to administrative, academic and fundraising information for more than 30,000 students, staff, faculty and alumni. more »

Chordiant Partners With iContaq
Chordiant announced that in order to extend its reach in the region, it has chosen iContaq to serve as Chordiant's primary distributor for the Asia-Pacific market. This partnership aims to enable Chordiant and iContaq to take advantage of the increasing CRM adoption in the region. more »

ViryaNet And USAT Provide Solution
ViryaNet announced a partnership with Utility Safety Accessories & Technology Corporation (USAT). The partnership joins USAT's hardware systems with ViryaNet's mobile workforce management solution to meet the full range of workforce management capabilities.

IEX And The Call Center School To Offer Free Sessions
IEX announced a three-part web-based training seminar hosted by senior faculty of The Call Center School. The free seminar series titled, “Foundations in Workforce Management Excellence,” focuses on the use and theory of workforce management in today’s contact center environment. more »

ICT GROUP On Fastest Growing Companies List
ICT GROUP announced it was named on Fortune’s 2002 List of America’s 100 Fastest Growing Companies. The list honors companies with surging sales and profits, ranking them over a three-year period according to the following criteria: earnings-per-share growth, revenue growth and total return. more »

• Hong Kong Government Using Siebel
  
• Siemens Power Selects ClickSoftware
  
• Sand Announces European Financial Services Deal
  
• State Of Florida Signs Contract With Convergys
  
• ATG For Novant