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"From the Top" Executive Interview With E.piphany
Hear why E.piphany's CEO has made a massive investment re-architecting their suite of CRM solutions and how they are focused on creating a consistent customer experience. All for ten percent of the cost of a Siebel implementation. more »

BEA Systems, Deloitte Consulting, And Roundarch Announce CRM Connect
BEA Systems, Deloitte Consulting, and Roundarch announced CRM Connect, a CRM solution that provides a single view of the customer, allowing them to connect sales, marketing, services, Web and back-end systems. Using CRM Connect, which is based on Java, J2EE, XML and open standards, enterprises can create a view of their customers that can enable them to deliver more effective, relevant customer experiences across channels.

Blue Pumpkin Fusion Announced
Blue Pumpkin announced the availability of Blue Pumpkin Fusion, a workforce optimization platform based on the Java 2 Enterprise Edition (J2EE) architecture. Blue Pumpkin Fusion aims to enable customers to deploy, execute and extend their workforce optimization applications for greater return-on-investment (ROI). more »

Epicor Launches Ready Set .NET Contest
Epicor announced the launch of its contest to showcase XML-based Web services and applications leveraging existing enterprise solutions from Epicor. Winners, selected on their submissions solving real-world business problems, will be announced at Epicor's annual customer conference, Perspectives 2002. more »

HCL Announces Alliance With Sento
HCL Technologies announced an alliance with Sento. The partnership will pioneer the effective delivery of blended-shore contact services to joint clients, utilizing Sento's domestic workforce and HCL Technologies' workforce in India and Northern Ireland. As part of the agreement, HCL Technologies and Sento will pool their competencies to jointly address opportunities in the CRM solutions space.

British American Tobacco With Heat
British American Tobacco South Africa has replaced its in-house developed IT helpdesk and support solution with FrontRange Solutions' Heat helpdesk suite. The new solution has improved the management of calls to the IT support center from 1,200 active users at 19 sites throughout the country. The group is also using Heat Asset Tracker from FrontRange to perform basic asset management and license tracking. more »

Vignette Announces Adapters
Vignette announced availability of new Vignette V6 Adapters that aim to enable organizations to integrate enterprise content created in Microsoft Office XP into customer, employee, supplier and partner- facing Web sites and portals. The new adapters for Microsoft Office XP are designed to make it easier to create and add content to portals and Web sites.

MicroStrategy Cuts JD Group Report Generation Time
JD Group has cut its transactional report generation time from three weeks to around two minutes since installing business intelligence tool MicroStrategy, supplied by Knowledge Integration Dynamics (KID).

Astea And Telcordia Join Forces
Astea and Telcordia announced a VAR agreement whereby Astea Alliance PocketPC will be utilized to provide mobile PDA access to the Telcordia Force System, a work force management system. With the Astea technology and the Telcordia Force System, mobile technicians will have tools to help them improve operating costs, service performance and customer satisfaction. more »

SSPA Conference At Savannah
The Service & Support Professionals Association (SSPA) announced the featuring of Five Expert Connection Training Workshops at the SSPA Conference Savannah. Several case studies will be presented from companies that have successfully completed audits of their support operations. more »

ePartners Receives Recognition
Microsoft Business Solutions has recognized ePartners for its outstanding sales and customer satisfaction achievements over the past year by naming the company to both its Inner Circle and President's Club. more »

• Axeda Announces Siebel Validation
  
• BroadVision For Exempla Healthcare
  
• Cox Selects Convergys