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Group 1 Integrates Workflow
Group 1 Software announced that it has completed the integration of its data management and direct marketing applications with its Dispatcher4 workflow module. The user interface offers both business and technical users control over all data management and direct marketing processes, from job set-up to processing to results analysis.

Rockwell Enhances Product
Rockwell FirstPoint Contact announced the launch of four enhancements to its solution FirstPoint Enterprise 2002. These new enhancements aim to help companies unleash the power of 1:1 customer contact.

Vignette Enhances Capabilities
Vignette announced enhancements to the analysis and reporting capabilities of Vignette V6.Customers are now able to leverage detailed reports on content activity by provider, channel, site and content type.

Avaya And Altura Sign Agreement
Avaya and Altura announced an agreement that aims to enable businesses supported by Altura to evolve their communications from traditional telephone networks to Internet protocol (IP) telephony systems and applications. Avaya will develop interoperability software that will allow Altura's customers to transition to Avaya's Enterprise Class Internet Protocol Solutions (ECLIPS) from their existing Fujitsu 9600 networks.

RGRTA With Swallow Information Systems
The Rochester-Genesee Regional Transportation Authority (RGRTA) has announced that it will deploy CHARTER continuum, a CRM software application from Swallow Information Systems. The system will be used to manage the 7,500 contacts RGRTA receives from its customers each month.

Dispenser Services Selects Nexterna
Nexterna announces Dispenser Services (DSI) has entered an agreement to deploy the Nexterna Clearview Field Resource Management system. The system aims to enable DSI to provide better customer service by using GPS to optimize their dispatch process.

Verint Helps ClientLogic
Verint Systems announced that ClientLogic has completed the installation and upgrades of Verint ULTRA Intelligent Recording solutions in 12 contact centers across North America. ClientLogic implemented ULTRA to enhance its quality of service and expand the reporting capabilities that it offers its customers. The Verint solution is also expected to further position ClientLogic to deliver a consistent customer experience to its blue-chip client base.

Dallas Business Journal Recognizes Positive Software
Positive Software announced they have made the Top 50 Metroplex Tech Company List. The company has also begun to leverage its expertise in campaign design and delivery by providing additional professional services, including campaign setup and delivery, list services and data sanitizing. more »

divine Content Server Receives Top Scores
divine announced that Forrester's Content Management TechRankings gave divine Content Server top scores for integration, architecture, and cost. more »

Twenty-Two Support Centers Gain SCP Certification
Service Strategies announced that twenty-two technology support centers were certified under the program during the second quarter of 2002. Among those certified were two companies who achieved the distinction of achieving SCP Certification for five consecutive years. All of the companies certified have demonstrated their commitment to quality through onsite audits of their support operations. more »

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