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Ulysses Learning Releases New Version
Ulysses Learning has released a new version of its ServiceMentor. The program features The Call Strategy - a model that applies behavioral psychology to help reps predict customer behavior and take control of their calls.

Utility Companies Choose SAP For CRM
The integrated solution of mySAP CRM and mySAP Utilities, introduced by SAP last year, addresses utility companies' heightened focus on customer retention in light of the deregulated European energy markets. To date, thirteen utility companies have implemented the solution and are currently serving approximately four million customers. These companies include German GASAG in Berlin, GEW RheinEnergie AG in Cologne, EnBW of Baden-Wurttemberg, the Swiss Romande Energie AG, Metrogas in Chile, Electrone in Italy, and Bristol Water in Great Britain.

AIM To Offer Enterprise Analytics
AIM technology announced its intent to deliver enterprise analytic solutions focused on business critical management information. The company's solutions will aim to deliver profitability for enterprises by optimizing analysis from multiple data sources.

Siemens VDO Automotive Selects SITEL
SITEL announced that Siemens VDO Automotive has selected SITEL to deliver pan-European customer support for a new product to be launched in the fall. Under the terms of the agreement, SITEL will perform a variety of customer support functions including information, registration, and customer feedback for a new VDO Dayton product from its contact center in Krefeld, Germany.

Aristocrat Technologies With ClickSoftware
ClickSoftware has won a contract with Aristocrat Technologies, an innovator of gaming technology and services, to implement their ServiceOptimization Suite, including ClickPlan, ClickSchedule, ClickMobile and ClickAnalyze. ClickSoftware's solution will initially handle the scheduling and planning of technical services across Australia and North America with an opportunity to roll out across Europe, Asia and Africa.

Roche Italy Selects MicroStrategy
MicroStrategy announced that Roche Italy selected the MicroStrategy Business Intelligence Platform to analyze and distribute data throughout Italy. Of importance to Roche Group was MicroStrategy's ability to provide analytical customer relationship management (CRM) capabilities to all user levels throughout the organization via a single, integrated platform.

Akibia Wins Consulting Award
Akibia Consulting has been named Best in Class in The Fourth Annual Users Choice Awards sponsored by Real Market. Competing in the CRM Consulting Services category, Akibia Consulting received this recognition based on the high ratings for service, quality, and ROI that it received from customers throughout North America.

Aspect And Line4 Partner
Aspect announced an alliance with Line4, a player in providing multimedia eCommerce customer care solutions, to integrate Line4's DynaRep product line with the Aspect Enterprise Contact Server. The solutions will interface to provide intelligent communications routing in the contact center with simultaneous delivery of voice call and customer information to the desktops of customer service or sales representatives (CSRs).

ServiceWare Announces Q2 Results
ServiceWare announced financial results for the second quarter 2002.The Company reported $2.9 million in revenues for the second quarter of 2002, compared to $2.6 million for the first quarter of 2002. The net loss for the second quarter of 2002 was $842,000, or $0.04 per share, compared with a net loss of $1.5 million, or $0.06 per share for the first quarter of 2002. more »

• Consignia Using ATG
  
• Sykes Reports Results
  
• CMC Expands To Philippines