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digiMine Announces Retail Advisors
digiMine announces Retail Advisors, customized recommendation solutions for the retail industry. With Retail Advisors, multi-channel retailers can present targeted and relevant product suggestions to customers on the Web, in the call center, or via direct marketing. Using Retail Advisors, retailers can improve sales conversion rates, increase average order size and gain a higher return on marketing campaigns.

eOn Launches Consultant Liaison Program
eOn is launching an enhanced Consultant Liaison Program to support industry consultants who help contact centers identify and implement business and technology solutions. The program is designed to provide consultants with improved access to technical product information for eOn's eQueue Multi-Media Contact Center Solution, as well as access to solution development personnel and eOn executive management.

Positive Software Chosen By Concorde Acceptance
Positive Software System's LoanForce Hosted Solution has been chosen as the enterprise Sales and Marketing system by Concorde Acceptance Corporation. Positive recently entered the hosted solution market in order to make its patent pending solutions affordable to the small and medium sized business market. more »

State Street Selects Onyx
Onyx has selected the Onyx customer relationship management (CRM) solution as its CRM standard to provide a shared base of information about clients' relationships with State Street. State Street will implement the Onyx solution across multiple divisions, including sales and marketing, relationship management, and client service. more »

PeopleSoft Reinforces Stronghold In SCM
PeopleSoft announced that PS 8 Supply Chain Management (SCM) momentum continues as organizations adopt its solutions. During the second quarter of 2002, more than 110 organizations licensed PeopleSoft SCM, and more than 65 customers deployed these solutions. more »

Pacific Life Selects Pivotal For CRM
Pivotal announced that the Annuities & Mutual Funds Division of Pacific Life Insurance Company has selected Pivotal's CRM software, including Pivotal Wireless, to manage multiple sales channels, improve sales productivity and increase collaboration across the division. The Annuities & Mutual Funds Division is also leveraging Pivotal's business approach and consulting services designed to help drive measurable business results from its sales and CRM strategy.

Talisma Achieves COPC Certification
Talisma announced its Bangalore based inbound contact center operations have shown among the best progress in the shortest timeframe to date, by any organization using COPC. Talisma has been recognized by COPC for its attention to service delivery. more »

Cole Managed Vision Selects Edify
Edify announced that Cole Managed Vision has selected Edify and Digital DataVoice to implement a platform for managing text-to-speech, voice recognition, and interactive voice response (IVR) solutions. Based on Edify's multi-channel CRM platform and applications, Edify is delivering a customer contact center that will automate call management, increase operation efficiencies and improve the overall customer interaction experience.

Empirix Receives Award
Empirix announced that it received the 2002 Best of Show Award at the International Call Center Management (ICCM) Conference and Exposition for its Hammer On-Call SM Service in the Best Call Center Consulting/Systems Integrators category. Hammer On-Call is a contact center testing solution for dtmf and speech-enabled Interactive Voice Response (IVR) and Computer-Telephony-Integration (CTI) applications and infrastructure. more »

SCP Program Reaches Milestone
Service Strategies Corporation announced that participating companies are now achieving SCP Certification for five consecutive years. Of particular note, the CompuCom Systems, Incorporated Enterprise Help Desk and the Rockwell Automation Customer Support Center located in Mayfield Village, Ohio were the first technology support organizations to have reached this milestone. Both organizations passed onsite audits of their support operations in each of the previous five years. more »

TantaComm Integrates With Aspect
Aspect announced the integration of the Aspect Enterprise Contact Server and TantaComm Systems' Digital Audio Recorder/Retrieval System (DARRS) with the signing of a technology alliance agreement. Via increased control of the performance-monitoring process provided by the integration of Aspect and TantaComm technologies, contact centers can improve their performance in two key ways.

• Martindale-Hubbell With Siebel
  
• Apropos And Planwell Form Alliance
  
• Goodwill Uses Vocus
  
• ViryaNet Announces Preliminary Results