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Pragmatech Unveils Upgraded Solution
Pragmatech announced the release of a new version of its suite of rapid RFP response and proposal automation software. The enhanced products, including The RFP Machine and The Proposal Automation Suite, support Office XP, enabling users to incorporate the latest Microsoft Word features in proposals. more »

Astea Announces Wireless CRM Applications
Astea announced the availability of multi-lingual versions of Alliance PocketPC wireless applications that extend the capabilities of Astea AllianceEnterprise CRM Suite solutions to personal digital assistants (PDAs). The Astea mobile solutions can be deployed in any European language including English, French and German, and double-byte Asian languages including Kanji, Mandarin and Thai. more »

SupportSoft Announces Three New Products
SupportSoft announced the extension of its problem resolution software platform with the introduction of three new products. The new enterprise software offerings aim to address urgent pain points faced by corporate IT organizations, while providing a clear growth path to a comprehensive support automation solution in the future with SupportSoft's product for enterprise support, the Resolution Suite. more »

AIMCall 3.0 Announced
AIM announced the availability of AIMCall 3.0 at ICCM in Chicago, Illinois. The product is available for shipping. AIMCall 3.0 consolidates enterprise data and provides analysis of performance indicators - specifically those critical to the management of the contact center.

deuxo To Enhance Services With .NET
deuxo has announced it is one of the first companies to complete the .NET Accelerator Program with Microsoft. The goal of the Accelerator Program is to enable independent software vendors like deuxo to create successful .NET-based products, and to accelerate customer adoption of solutions based on the Microsoft .NET Platform. The Microsoft .NET Platform provides deuxo with more secure hosted and licensed applications, while incorporating new and powerful innovations in ease of use. more »

Kampgrounds Of America Deploys FootPrints
UniPress announced that Kampgrounds of America is using FootPrints to streamline its support operations, and has extended its use to create a "web-based integrated service desk" that centralizes workflow for a number of other corporate activities. The company deployed FootPrints to create an online help desk, and deliver online self-service to more than 90 of its Kampgrounds facilities around the country. more »

Singlepoint Implements Witness
Witness Systems announced that Singlepoint is deploying the eQuality software in its 700 advisor contact centre in Newcastle, Staffordshire. This new automated quality monitoring solution is designed to allow both team managers and the quality assurance department to provide advisors with clear and consistent feedback. more »

Expertcity Receives Users Choice Award
Expertcity received top recognition in the Fourth Annual Users Choice Awards, sponsored by RealMarket. DesktopStreaming, a Web-based screensharing solution, won the Gold Users Choice Award in the category of Assisted /Self-Service. more »

Help Desk Institute Presents Seminar Series
Help Desk Institute Announced it is presenting "Playing to Win! Discovering the Power of Team Dynamics," Seminar series featuring Kirk Weisler. "Playing to Win" is a one-day workshop produced by Help Desk Institute (HDI) that focuses on helping participants to build better teams. more »

DKSystems Closes Second Quarter
DKSystems announced that it exceeded its business goals for the second quarter of 2002, and all indicators point toward an even stronger third quarter. DKSystems continues to operate profitably as it has for the last 12 years. more »

Sybase Alliance With PeopleSoft
Sybase chairman, president and CEO, John Chen shared a stage with Craig Conway, PeopleSoft president and CEO, at a Sybase user and partner conference. The two detailed how enterprises will benefit from best-in-class CRM and ERP solutions from PeopleSoft that leverage Sybase's integration products and database management systems, speeding deployment and rapid access to information. more »

• KANA And Ephox Announce Partnership
  
• ATG Helps Customers Maximize Investments
  
• Salesnet And CustomerCentric Announce Partnership
  
• NetManage OnWeb For Bentley Motors
  
• BackWeb Announces New Customer